Gentry stone
St Louis
Summary
Skilled Warranty Specialist and Claims Analyst known for delivering exceptional customer experiences. Expertise in warranty claims management, compliance assessment, and process improvement. Ready to leverage technical support skills to enhance service delivery and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Warranty Specialist/Claims Analyst
Axiom
St. Louis
01.2019 - Current
- Process warranty claims efficiently and accurately using company software.
- Coordinate communication between customers and service departments regarding warranty issues.
- Review and analyze warranty policies to ensure compliance with company standards.
- Provide training to new staff on warranty processes and customer service techniques.
- Collaborate with cross-functional teams to improve warranty processes and documentation.
- Resolve customer inquiries related to warranties in a timely manner through effective communication.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to warranties.
- Responded promptly and professionally to customer requests for information about their product's warranty status.
- Processed warranty claims efficiently for various products and services.
- Cultivated relationships with vendors, suppliers, and third-party providers to enhance warranty service delivery.
- Delivered technical support to customers on product warranties and returns, ensuring clarity and satisfaction.
Service Advisor/Warranty Administrator
Travers Auto Group
St Louis
07.2018 - 01.2019
- Coordinated with technicians to ensure timely vehicle repairs and services.
- Managed service records and documentation for customer interactions.
- Provided clear communication regarding service updates and completion times.
- Resolved customer concerns and complaints with empathy and professionalism.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Checked in new inventory for transport damage or damage from mfg if found generate repair orders and submit for reimbursement for repairs
- Review all technician repair orders to verify vehicle met all stipulations to be covered by contract
Field Inspector
Warranty Inspection Services
Richmond
10.2016 - 01.2019
- Conducted thorough inspections of automotive vehicles to verify failures for warranty compliance.
- Documented inspection findings and prepared detailed reports for clients.
- Wrote full reports outlining results of inspections.
- Reviewed technical documentation before inspections in order to learn about individual cases.
Machine Operator /Programmer
Accu Glass LLC
St Louis
02.2015 - 08.2018
- Operated machinery to manufacture glass products efficiently.
- Monitored equipment performance and conducted routine maintenance checks.
- Loaded raw materials into machines for production runs.
- Followed safety protocols to ensure a secure work environment.
- Collaborated with team members to troubleshoot production issues.
- Adjusted machine settings according to product specifications.
- Prepared machine for production processes by equipping with required tools and parts.
- Troubleshoot malfunctions in equipment or processes.
- Collaborate with other departments when necessary for successful completion of projects.
- Keep detailed reports of maintenance activities performed on machinery.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Promoted efficient operation of production processes through careful control system monitoring
Warranty Administrator
Travers Auto Group
O'Fallon
10.2013 - 01.2018
- Processed warranty claims efficiently for various RV manufacturers
- Reviewed rejected claims followed manufacturer notes and resubmitted claims for payment
- Reconciled payments and debits of warranty claims for accounting
- Review all repair orders to verify criteria met all warranty guidlines
- Printed repair orders to review with manufacturer reps to verify all claims were processed with in manufacturers guidelines
- Processed new unit check in to verify no transport damage or warranty damage was present
Airport Operations / Warranty Analyst
Enterprise Holdings
St Louis
06.2008 - 11.2011
- Traveled to Tulsa to Vangaurd rental car to bring warranty process to ST. Louis office.
- Maintained records of all approved and denied claims, as well as any corrective action taken on defective items.
- Streamlined processes to enhance warranty claim handling efficiency.
- Maintained detailed records of all warranty transactions for audits.
- Processed factory assistance claims for vehicles outside of factory warranty
- Processed Ford, Toyota, GM, Chrysler and Nissan warranty claims directly into manufacturer websites for review.
- Reviewed warranty claims with manufacturer rep to audit submitted warranty claims to verify in compliance with policies.
- Tracked vehicles needing Service bulletins and recalls performed per manufactuer
Education
Associate of Applied Science - Automotive Maintenance Technology
Ranken Technical College
St Louis, MO08-2001
Skills
- Print warranty repair orders to review for manufacturer audits
- Process improvement
- Warranty processing
- Claims analysis
- Relationship building
- Claim processing
- Compliance assessment
- Customer service
- Technical support
- Vehicle inspection
- Microsoft office
- Software navigation
- Resourcefulness
- Customer service excellence
- Problem-solving skills
- Teamwork skills
- Conflict resolution
- Administrative and office support
Timeline
Warranty Specialist/Claims Analyst
Axiom
01.2019 - Current
Service Advisor/Warranty Administrator
Travers Auto Group
07.2018 - 01.2019
Field Inspector
Warranty Inspection Services
10.2016 - 01.2019
Machine Operator /Programmer
Accu Glass LLC
02.2015 - 08.2018
Warranty Administrator
Travers Auto Group
10.2013 - 01.2018
Airport Operations / Warranty Analyst
Enterprise Holdings
06.2008 - 11.2011
Associate of Applied Science - Automotive Maintenance Technology
Ranken Technical College