Genisis Richardson
Jackson
Summary
Dynamic Direct Support Professional with a proven track record at Grace Reliant Health Services, excelling in client support and safety monitoring. Skilled in developing individualized care plans and fostering strong relationships, I enhance client well-being while ensuring compliance with health standards. Committed to teamwork and effective problem-solving for optimal service delivery.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Grace Reliant Health Services
Cape Girardeau, MO
02.2025 - 05.2026
- Assisted individuals with daily living activities to promote independence and well-being.
- Developed individualized support plans based on client needs and preferences.
- Monitored client progress, ensuring adherence to health and safety protocols.
- Collaborated with healthcare professionals to coordinate effective care strategies.
- Documented client activities and progress in compliance with organizational standards.
- Provided emotional support, fostering positive relationships with clients and families.
- Trained new staff on best practices for client care and safety procedures.
- Implemented feedback mechanisms to enhance service delivery and client satisfaction.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Server/ Bartender
Wings Etc. Inc.
Jackson MO
08.2024 - 02.2026
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Assisted in training new staff on menu items and service protocols.
- Processed orders accurately using point-of-sale system, ensuring timely delivery to guests.
- Participated in inventory management, assisting in stock replenishment for kitchen and bar supplies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Cashier/ Food Prep
Arbys Resturant
Jackson Mo
07.2022 - 05.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted customers with menu selections, enhancing overall dining experience.
- Collaborated with team members to manage peak service hours effectively.
- Trained new staff on operational procedures and customer service best practices.
- Handled cash management responsibilities, ensuring accurate till reconciliation at shift end.
- Resolved customer complaints promptly, fostering a positive environment for repeat business.
- Implemented inventory tracking procedures to minimize waste and optimize stock levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Certified Nursing Assistant
Monticello House
Jackson MO
01.2021 - 07.2022
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented patient care accurately in electronic health records, maintaining compliance with regulations.
- Collaborated with healthcare team to develop personalized care plans for residents' needs.
- Provided emotional support to residents and families, enhancing overall well-being and satisfaction.
- Trained new staff on best practices for patient care and safety protocols.
- Implemented infection control measures, contributing to a safe healthcare environment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
High School Diploma -
Jackson Senior High School
Jackson, MO05.2021
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Health and safety requirements
- Relationship building
- Decision-making support
- Team collaboration
- Social skills development
- Safety monitoring
- Problem-solving
Timeline
Direct Support Professional
Grace Reliant Health Services
02.2025 - 05.2026
Server/ Bartender
Wings Etc. Inc.
08.2024 - 02.2026
Cashier/ Food Prep
Arbys Resturant
07.2022 - 05.2024
Certified Nursing Assistant
Monticello House
01.2021 - 07.2022
High School Diploma -
Jackson Senior High School