Geneieve Cox
Lowry City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Addiction Recovery Technician
Compass Health Network
Clinton
05.2025 - 08.2025
- Provided direct patient care in a residential treatment facility for individuals with substance abuse issues.
- Provided emotional support to patients during withdrawal symptoms and cravings to aid in recovery.
- Educated clients on coping strategies and relapse prevention techniques.
- Documented client interactions and treatment progress to ensure continuity of care and support.
- Administered appropriate assessments such as urine drug screens, breathalyzers. to ensure compliance with program rules and regulations.
- Facilitated client participation in recreational activities to enhance sobriety and promote physical health.
- Provided transportation for clients to medical appointments and recovery activities.
- Attended trainings and workshops related to addiction recovery methods or best practices.
- Lead weekly educational groups focusing on topics such as life skills development or self-care strategies.
- Supervised medication administration among patients at the facility according to doctor's orders.
Centralized Scheduler
Golden Valley Memorial Hospital
Clinton
12.2023 - 05.2025
- Trained new centralized schedulers, sharing best practices to foster a supportive team environment.
- Updated provider availability regularly, adapting schedules to accommodate vacations or unexpected absences.
- Handled high call volumes with professionalism, prioritizing customer service while effectively multitasking.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
- Decreased no-show rates by implementing appointment reminders via phone, email, and text message.
Addiction Recovery Technician
Compass Health Network
04.2023 - 11.2023
- Monitor clients as they self-administer medication
- Engages clients in group education
- Transport client as clinically indicated
- Maintained and organized medication log with accurate storage of medications.
- Trained new clients on processes and procedures to provide high-quality care.
- Collect and process Urine Drug Screenings
- Respond accordingly to a crisis situation as they arise
- Attend trainings and team meetings
- Clean, stock, sanitize unit
- Performed laundry and dishwashing duties to maintain a clean environment.
Addiction Recovery Technician
Compass Health Network
Clinton
06.2022 - 10.2022
- Monitored client progress and documented behavioral changes accurately.
- Assisted in crisis intervention and conflict resolution among clients.
- Participated in training programs to enhance therapeutic skills and knowledge.
- Supported clients in daily recovery activities and personal development plans.
- Maintained accurate medication records and inventories for facility compliance.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
Patient Registration
Golden Valley Memorial Healthcare
08.2019 - 08.2021
- Coded registrations with correct insurance and verified eligibility, facilitating smooth patient admissions.
- Entered insurance and patient information into computer system, ensuring data accuracy for billing and patient care.
- Collected co-pays, coinsurance, and deductible amounts from patients during check-in.
- Answered and directed calls at switchboard, providing friendly and efficient service to enhance patient experience.
Crew Member
McDonald's
09.2018 - 07.2019
- Gathered and processed customer orders
- Packaged orders for customer pickup
- Count down drawers at the end of the shift
- Restocked shelves and cleaned display areas
- Provided support to coworkers as required
Education
High school diploma -
Penn Foster
Scranton, PA08-2018
Skills
- Medication Administration
- HIPAA Compliance
- Insurance Verification
- Patient Scheduling
- Appointment Coordination
- Appointment Scheduling
- Data Entry
- Customer Service
- Problem-Solving
- Critical Thinking
- Staff Leadership
- Medical receptionist (2 years)
Certification
- Class E License
- CPR Certified
Timeline
Addiction Recovery Technician
Compass Health Network
05.2025 - 08.2025
Centralized Scheduler
Golden Valley Memorial Hospital
12.2023 - 05.2025
Addiction Recovery Technician
Compass Health Network
04.2023 - 11.2023
Addiction Recovery Technician
Compass Health Network
06.2022 - 10.2022
Patient Registration
Golden Valley Memorial Healthcare
08.2019 - 08.2021
Crew Member
McDonald's
09.2018 - 07.2019
High school diploma -
Penn Foster