Summary
Work History
Education
Skills
Timeline
Generic

Gemma Jamieson

Westport

Summary

Highly organised, friendly individual with excellent communication skills and positive attitude. I am native English speaker with strong analytical communication and teamwork skills.

I offer exceptional interpersonal skills and the ability to quickly to adapt in new environments to excel in retail or hospitality environment. I am a respectful and considerate member of the team.

With a long career of working specifically with people - in both an educational and service industry capacity, I have a strong understanding of service principles, anticipating customer needs, addressing complaints and resolving issues in timely manner.

I have a strong sense of initiative and am recognised for taking a proactive approach in identifying and addressing tasks to be completed. I use my time wisely and productively.

With a high level of dedication and work ethic, I would love the opportunity to further discuss what I could bring to this position.

Work History

Secondary School Teacher

Dept Of Education And Early Childhood Development
  • Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
  • As Head of Year, I managed the wellbeing and discipline concerns of over 260 second year students.
  • Actively participated in school-wide initiatives aimed at improving overall student success rates and fostering a sense of community among staff members.
  • Established strong relationships with parents through regular communication, promoting family involvement in student's education.
  • Served as a mentor and Positive Behaviours Co-ordinator for new teachers, providing guidance on effective classroom management strategies and teaching methodologies.

Waitress

Il Gambero Ristorante
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Knowledge about Italian cuisine, Italian ingredients and wine.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.

Retail Worker

King of Knives
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Replenished sales floor merchandise and completed professional learning sessions about the products (Chiefs knives / knife blocks / cookware)
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.

Education

Bachelor of Education - Education (Post Primary)

Deakin University
Burwood Melbourne

Bachelor of Arts - Media Arts

Deakin University
Burwood, Melbourne

Advanced Diploma - Photography

Photography Studies College
Melbourne

Skills

  • Complex Problem-solving
  • Strong communication and interpersonal skills
  • Peer collaboration
  • Verbal and written communication
  • Strong multitasking
  • Attention to detail
  • Handling complaints
  • Time management
  • Reliability and punctuality
  • Patience and empathy

Timeline

Secondary School Teacher

Dept Of Education And Early Childhood Development

Waitress

Il Gambero Ristorante

Retail Worker

King of Knives

Bachelor of Education - Education (Post Primary)

Deakin University

Bachelor of Arts - Media Arts

Deakin University

Advanced Diploma - Photography

Photography Studies College

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Gemma Jamieson