Gavin Minshew
Kansas City
Summary
Dynamic General Manager with a proven track record at Freddy's Frozen Custard, excelling in employee training and operational efficiency. Leveraged exceptional communication skills to foster loyalty and enhance customer satisfaction, while implementing strategic budget management. Adept at multitasking and ensuring safety, driving team performance to achieve outstanding results.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
Work History
General Manager
Freddys Frozen Custard
02.2025 - Current
- Managed budget implementations, employee reviews, training and schedules.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Freddys Frozen Custard
11.2022 - 02.2025
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cook
Freddys Frozen Custard
07.2020 - 02.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
Education
Associate of Arts - Business Administration
Metropolitan Community College
Kansas City, MOHigh School Diploma -
Park Hill High School
7701 NW Barry Rd, Kansas City, MO 6415312-2020
Skills
- Data review
- PC competent
- Safety assurance
- Administrative skills
- Efficient multi-tasker
- Communication skills
- Employee scheduling
- Exceptional interpersonal communication
- Training and development
Timeline
General Manager
Freddys Frozen Custard
02.2025 - Current
Assistant Manager
Freddys Frozen Custard
11.2022 - 02.2025
Cook
Freddys Frozen Custard
07.2020 - 02.2022
Associate of Arts - Business Administration
Metropolitan Community College
High School Diploma -
Park Hill High School
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