Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gavin Gierer

Wentzville

Summary

Dynamic Service Support Representative with a proven track record at BC Group International, enhancing customer satisfaction through effective complaint handling and cross-functional coordination. Experienced with providing exceptional service support and resolving customer inquiries. Utilizes effective communication and problem-solving skills to ensure client satisfaction. Track record of fostering positive client relationships and collaborating with teams to achieve service goals.

Overview

6
6
years of professional experience

Work History

Service Support Representative

BC Group International
10.2022 - 05.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Actively participated in continuous improvement initiatives within the support department, contributing valuable insights based on firsthand experience dealing with customers'' needs.
  • Boosted team performance by providing timely feedback and coaching to fellow support representatives.
  • Implemented new training materials and resources for incoming support representatives, improving onboarding efficiency.
  • Collaborated with cross-functional teams, ensuring seamless communication and coordination in resolving complex customer issues.

Production Team Member

True Manufacturing Company
03.2022 - 10.2022
  • Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
  • Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
  • Loaded and unloaded materials and assemblies weighing as much as 50 pounds.
  • Set up, operated and maintained production machinery.
  • Worked closely with supervisors to address concerns regarding product quality or machine performance issues, proactively seeking solutions.

Shift Leader

Walgreens Boots Alliance Inc.
12.2018 - 06.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Holt High School
Wentzville

Skills

  • Call center experience
  • Data entry proficiency
  • Complaint handling
  • Service support
  • Cross-functional coordination
  • Attention to detail

Timeline

Service Support Representative

BC Group International
10.2022 - 05.2025

Production Team Member

True Manufacturing Company
03.2022 - 10.2022

Shift Leader

Walgreens Boots Alliance Inc.
12.2018 - 06.2022

Holt High School

Similar Profiles

CREATE PROFILE
Gavin Gierer