Garrett Barnett
St Louis
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Service Manager
TMBC, LLC
Sunset Hills
02.2025 - Current
- Managed daily operations to enhance service delivery efficiency.
- Trained and mentored team members on customer service best practices.
- Oversaw inventory management and ensured stock availability for services.
- Resolved customer complaints promptly, contributing to high satisfaction levels.
- Monitored employee performance and provided constructive feedback regularly.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Motivated and supported employees to maintain low turnover.
- Oversaw service department operations, streamlining scheduling and workflow management.
- Created written estimates and obtained customer consent to proceed.
- Collaborated with customers to offer solutions to service needs.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Lead Sales Consultant
TMBC, LLC
Sunset Hills
09.2023 - 02.2025
- Built client relationships to identify needs and preferences, enhancing customer satisfaction.
- Conducted product demonstrations to showcase features and benefits effectively.
- Collaborated with team members to strategize sales techniques and approaches.
- Listened to customer needs to identify and recommend best products and services.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Increased sales by actively promoting accessories and cross-selling products and services.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Resolved customer complaints efficiently and in a timely manner.
- Trained new sales staff on company policies and product knowledge.
- Leveraged CRM systems to track interactions and manage leads, streamlining follow-up processes.
- Reset store displays for special events and seasonal merchandise changes.
Sales Consultant
TMBC, LLc
Sunset Hills
04.2023 - 09.2023
- Utilized point-of-sale system for processing transactions efficiently.
- Provided information on promotions and special offers to customers.
- Assisted customers in selecting products that meet their needs.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Provided detailed product information to customers, including features, prices, and availability.
Sales Consultant
TMBC, LLC
East Peoria
09.2021 - 10.2022
- Engaged with customers to build rapport and encourage repeat business.
- Developed and maintained relationships with clients to increase sales revenue.
- Assisted customers in selecting products that meet their needs.
- Provided information on promotions and special offers to customers.
- Performed cold calls to prospective customers to introduce company offerings.
- Worked with fellow sales team members to achieve group targets.
- Maintained a clean and organized sales floor for optimal shopping experience.
Education
High School Diploma -
Cabool High School
Cabool, MO05-2018
Skills
- Service management
- Service scheduling
- Service order flow
- Inventory oversight
- Estimating and quoting
- Customer relationship management
- Problem resolution
- Workflow optimization
- Team leadership
- Shift scheduling
- Sales support
- Multitasking and organization
- Verbal and written communication
- Trustworthy and honest
Timeline
Service Manager
TMBC, LLC
02.2025 - Current
Lead Sales Consultant
TMBC, LLC
09.2023 - 02.2025
Sales Consultant
TMBC, LLc
04.2023 - 09.2023
Sales Consultant
TMBC, LLC
09.2021 - 10.2022
High School Diploma -
Cabool High School