Garret Gillespie
Service Manager
Lee’s Summit, MO, USA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Service Department Manager
Freedom Cycles Inc.
03.2020 - Current
- Implemented regular team-building activities, fostering camaraderie and boosting overall job satisfaction within the department.
- Established a system for tracking technician performance, enabling targeted coaching sessions that led to improved productivity levels.
- Reduced employee turnover by providing ongoing training, mentoring, and fostering a positive work environment.
- Increased customer satisfaction by streamlining service department processes and implementing efficient scheduling systems.
Crew Chief/suspension Technician
TKKR Asian superbike
01.2019 - 05.2019
- Completed training with Alpha racing BMW chief suspension technician
- Completed training with Alpha racing BMW data engineer
- Use skills learned to make suspension adjustments on race motorcycles based on data and/or feedback from riders
- Change fork/shock springs and shim stacks to obtain desired performance
- Prepare checklists for two racing BMW s1000rr motorcycles to be reviewed after each session
- Advise mechanics to ensure that the motorcycles are prepared before each session
- Place orders for and keep track of spare parts inventory for each motorcycle
- Listen to feedback from riders and relay/interpret that information to mechanics to ensure that the motorcycles are in perfect order to achieve maximum performance
- Ensue that the crew meets strict time constraints so that both motorcycles are ready before each session.
Workshop Supervisor
S4M Motorsport
Kuala Lumpur, Selangor
03.2013 - 05.2019
- Perform major repairs including engine rebuilds and accident repair on various motorcycle brands
- Perform sales as well as administrative work
- Test new performance products, tires, as well as protective motorcycling gear in order to better advise customers
- Perform extensive suspension modifications and repair on Ohlins, K-tech, and other brands of motorcycle suspension components.
- Managed workshop schedules and resources, ensuring timely completion of projects within budget constraints.
Paint Department
Dynamic Fastener
Raytown, MO, USA
6 2006 - 11.2011
- Pick and pack orders for painted orders
- Paint orders and place them in an industrial oven for drying
- Operate and on occasion troubleshoot an industrial automated bagging machine
- Operate forklift to load and unload trailer tractor shipments
- Answer sales calls as well as deal with customers directly at sales desk
- Meet time sensitive deadlines.
Education
High School Diploma -
Raytown Highschool
Raytown, MO, USA 08.2005 - 05.2009
Skills
Operational Efficiency
Workforce Planning
Staff Development
Budgeting expertise
Service Scheduling
Customer Service
Service Quality Management
Positive Attitude
Warranty Administration
Technical Troubleshooting
FLUENT IN Bahasa Malaysia
References
- Dan Robinson, General Manager of Freedom Cycles Inc. +1 816-761-2220
- Jeff Stanfield, Co-owner of Freedom Cycles Inc. +1 816-761-2220
- Jim Stanfield, Co-owner of Freedom Cycles Inc. +1 816-761-2220
Languages
English
Native language
Malay
Upper intermediate
B2
Timeline
Service Department Manager
Freedom Cycles Inc.
03.2020 - Current
Crew Chief/suspension Technician
TKKR Asian superbike
01.2019 - 05.2019
Workshop Supervisor
S4M Motorsport
03.2013 - 05.2019
High School Diploma -
Raytown Highschool
08.2005 - 05.2009
Paint Department
Dynamic Fastener
6 2006 - 11.2011
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