Garner Jones
Springfield,MO
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Computer Geeks
09.2024 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Recorded and maintained relevant notes for each client and work order.
- Documented support interactions for future reference.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Resolved between 20-30 issues each day
Sales Professional
Carpet One Floor & Home
05.2023 - 09.2024
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- 150+ Calls each day
Customer Service Representative Team Lead
Weekends Only Furniture & Mattress
04.2022 - 02.2023
- Onboarded and trained customer representatives to meet performance and service goals.
- Implemented company policies and procedures for professional, cohesive customer care.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Reviewed general ledger entries and assessed accuracy.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Achieved the first $0 quarterly write-off at my store.
Online Grocery Associate
Walmart
09.2021 - 03.2022
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Loaded and unloaded orders at customer's vehicle.
Ask Me About Other Positions!
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Education
Associate's Degree - Information Technology Infrastructure
Ozarks Technical Community College
Springfield, Missouri, MO05-2025
Skills
- Accurate documentation
- Hardware upgrades
- Remote desktop services and support
- Customer experience management
- Debugging
- Application installations
- Application troubleshooting
- Performance optimization
- Network administration
- Server maintenance
- Disaster recovery
- License and Account Management
Certification
Test Out | Linux Certified
Timeline
Technical Support Specialist
Computer Geeks
09.2024 - Current
Sales Professional
Carpet One Floor & Home
05.2023 - 09.2024
Customer Service Representative Team Lead
Weekends Only Furniture & Mattress
04.2022 - 02.2023
Online Grocery Associate
Walmart
09.2021 - 03.2022
Ask Me About Other Positions!
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Associate's Degree - Information Technology Infrastructure
Ozarks Technical Community College