Galadreal Bankhead
Kansas City
Summary
Dynamic salon owner and former instructor at Old Town Barber College, skilled in employee training and operational efficiency. Successfully launched staff engagement programs and maintained high customer retention through exceptional service. Proven ability to manage budgets and foster team collaboration, driving business growth and enhancing client satisfaction.
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
A dedicated Cosmetology professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Salon Owner/Operator
Kuhlchr Luxury Salon Suites
03.2025 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Salon Cosmetologist
Gorgeouscutit Llc
02.2018 - 03.2025
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Maintained client treatment records and designed long-term care programs for return customers.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
Instructor
Old Town Barber College
06.2023 - 12.2023
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Oversaw curriculum development and implementation in alignment with best practices.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Increased student participation via engaging lectures and assignments.
Education
Cosmetology License - Cosmetology
LaBaron Hairdressing Academy
Overland Park, KS08-2006
Skills
- Employee training
- Management team building
- Self motivation
- Decision-making
- Analytical thinking
- Organizational skills
- Team building
- Policy development and enforcement
- Operational efficiency
- Business process reengineering
- Multitasking
- Team collaboration
Timeline
Salon Owner/Operator
Kuhlchr Luxury Salon Suites
03.2025 - Current
Instructor
Old Town Barber College
06.2023 - 12.2023
Salon Cosmetologist
Gorgeouscutit Llc
02.2018 - 03.2025
Cosmetology License - Cosmetology
LaBaron Hairdressing Academy
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