Gail L. Martin-Malone
Florissant Mo,MO
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Maximo/Corrigo Planner Scheduler
Aramark
06.2023 - Current
- Enhanced project efficiency by developing and implementing effective planning strategies.
- Streamlined workflow processes for improved team productivity and project outcomes.
- Achieved on-time completion of projects with diligent scheduling and resource management.
- Enter labor and Work order details for individual techs.
- Lead virtually the Mid-America team, in Maximo.
Front Office Manager
Aramark
10.2019 - Current
- Maintain department and business operations for front desk and Concierge, while managing the work of employees
- Worked with department managers and supervisors across the company to maintain daily operation flow.
- Execute company policies, procedures and safety standards.
- Manage files and records for clients and participants
- Utilized Client and staff feedback to maintain customer partnership and keep customer satisfactory score up.
Guest Service - Supervisor
Aramark Florissant MO
07.2013 - 01.2019
- Provides continuous support to Front Desk and Concierge Agents daily
- Coordinates with outside vendors to ensure clients’ needs are met
- Coordinate and arrange domestic and international travel and transportation needs, and maintain schedules.
- Generate Reports – Occupancy, Forecast, Actualizations, Export Compliance, and LTL Schedules
- Track and Maintain information relative to the department and business operations
- Verifying the accuracy of invoices and other accounting documents or records
- Continuously work closely with Aramark department managers and supervisors via email and phone including answering questions and verifying upcoming events.
Guest Service Lead
Aramark
07.2010 - 07.2013
- Assign daily and weekly tasks for team
- Promote development of team members
- Develop training manual to standardize process
Guest Service Agent
Aramark
01.1999 - 07.2010
- Maintain Front Desk daily task
- Train new employees
- Team Safety Champion for five years
- Participated in the Lean Academy training
Education
Associate of Arts - General Studies
St. Louis Community College Florissant Valley
St. Louis MO08.2021
Skills
- Volunteer
- References Available upon Request Proficient in
- Microsoft Office Programs: Word, Excel, PowerPoint, Outlook
- Proficient with Leadership Talent Management Registration System, Opera Micros, POS System, Kronos
Certification
Completed and received certification for First Line Leadership Program (Boeing Leadership Center)
Timeline
Maximo/Corrigo Planner Scheduler
Aramark
06.2023 - Current
Front Office Manager
Aramark
10.2019 - Current
Guest Service - Supervisor
Aramark Florissant MO
07.2013 - 01.2019
Guest Service Lead
Aramark
07.2010 - 07.2013
Guest Service Agent
Aramark
01.1999 - 07.2010
Associate of Arts - General Studies
St. Louis Community College Florissant Valley
Similar Profiles
Joseph ChapaJoseph Chapa
Prep Cook at ARAMARKPrep Cook at ARAMARK
Esha VinerkarEsha Vinerkar
Barista at AramarkBarista at Aramark
Taraji RossTaraji Ross
Supervisor at AramarkSupervisor at Aramark
Charles RudolphCharles Rudolph
Food Service Supervisor at AramarkFood Service Supervisor at Aramark
Crystal KeysCrystal Keys
Substitute Paraprofessional at St.louis Language Immersion SchoolSubstitute Paraprofessional at St.louis Language Immersion School