Summary
Overview
Work History
Education
Skills
Timeline
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Gage Nalley

University City

Summary

Dynamic and results-driven professional with a proven track record at IKEA, excelling in customer relations and decision-making. Adept at applying analytical skills to enhance team performance and streamline operations. Known for a friendly demeanor and cultural awareness, delivering exceptional service while leveraging tech-savvy solutions to meet organizational goals.

Overview

4
4
years of professional experience

Work History

UMSL Campus Rec Employee

UMSL Recreation and Wellness Center
05.2024 - Current

Membership Services Office Attendant

  • Sold Memberships to customers coming into the building.
  • Great interpersonal skills with patrons
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Ikea Returns and Order Pick-up

IKEA
02.2023 - 12.2023
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.

Store Associate

Big Lots
04.2022 - 02.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled packages with care while transporting from truck to loading dock.
  • Operated pallet jacks to aid in safe transport of heavy items.
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.

Education

Associate of Arts - General Studies

Lewis And Clark Community College
Godfrey, IL
12-2021

Skills

  • Decision-making
  • Relationship building
  • Analytical and critical thinking
  • Customer relations
  • Cultural awareness
  • Friendly, positive attitude
  • Tech Savvy

Timeline

UMSL Campus Rec Employee

UMSL Recreation and Wellness Center
05.2024 - Current

Ikea Returns and Order Pick-up

IKEA
02.2023 - 12.2023

Store Associate

Big Lots
04.2022 - 02.2023

Associate of Arts - General Studies

Lewis And Clark Community College
Gage Nalley