Gage Nalley
6262 North Drive, Saint Louis
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer-facing industry. Solid team player with outgoing, positive demeanor and proven skills in making the sale. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
Membership Services Representative
UMSL Recreation and Wellness Center
05.2024 - Current
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Processed new memberships and renewals, ensuring accurate data entry and timely processing.
- Increased membership retention through proactive outreach and timely resolution of issues.
- Resolved billing discrepancies by thoroughly reviewing account details and collaborating with finance department when necessary.
Returns Associate
IKEA
02.2023 - 12.2023
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in IKEA inventory tracking system.
- Expedited high volume of returns during peak seasons, maintaining a consistently organized workspace.
Retail Store Associate
Big Lots
05.2022 - 02.2023
- Collaborated with team members to achieve store sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Unloaded trucks of stock in the mornings with care and intention of getting them to the showfloor.
Outbound Warehouse Associate
Amazon
08.2021 - 12.2021
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
- Followed safe handling processes for different types of loads and materials.
Janitor
CR Systems
11.2019 - 07.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
Education
Associate in Arts (A.A) - General Psychology
Lewis and Clark Community College
Godfrey, IL12.2021
Skills
- Teamwork
- Problem-Solving
- Time Management
- Excellent Communication
- Organizational Skills
- Experienced Handing Money
- Data Entry
- Product Knowledge
- Professionalism
- Teach Savvy
Timeline
Membership Services Representative
UMSL Recreation and Wellness Center
05.2024 - Current
Returns Associate
IKEA
02.2023 - 12.2023
Retail Store Associate
Big Lots
05.2022 - 02.2023
Outbound Warehouse Associate
Amazon
08.2021 - 12.2021
Janitor
CR Systems
11.2019 - 07.2021
Associate in Arts (A.A) - General Psychology
Lewis and Clark Community College
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