Gage Abel
Excelsior Springs
Summary
Conscientious Certified Pharmacy Technician known for high productivity and efficient task completion. Skilled in medication dispensing, patient communication, and maintaining accurate pharmacy records. Excel in time management, problem-solving, and teamwork to deliver reliable support to pharmacists and exceptional care to patients.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
KUMC - University of Kansas Medical Center
Liberty
04.2025 - Current
- Managed patient check-in and registration processes efficiently.
- Scheduled appointments using electronic health record systems.
- Communicated with patients regarding insurance and billing inquiries.
- Provided exceptional customer service to enhance patient experience.
- Maintained accurate patient records and updated information promptly.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Registered patients by verifying records to update computer system and patient charts.
Certified Pharmacy Technician
Walmart
Excelsior Springs
09.2022 - 03.2025
- Operated cash registers to accept payments from customers.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Compiled customer demographic, allergy and medical history background.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Entered prescription information into computer databases.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
HVAC Technician
Mojos heating and cooling
Excelsior Springs
02.2022 - 05.2022
- Followed safety procedures when working on high voltage wiring or gas lines.
- Adjusted controls to obtain desired temperature settings within the home or office environment.
- Maintained records of all repairs and maintenance activities for future reference purposes.
- Implemented safety protocols and procedures to ensure safe working conditions for all HVAC-related tasks.
- Inspected job site before project start to identify obstacles and resolve issues.
- Tested pipe, tubing joints, and connections for leaks.
Online Grocery Associate
Walmart
Liberty
06.2020 - 05.2022
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
- Managed inventory levels to ensure availability of products for customers.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Monitored stock levels of inventory and placed replenishment orders when necessary.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
Education
High School Diploma -
Excelsior Springs High School
Excelsior Springs, MO05-2022
Skills
- Updating medication histories
- Drug security
- HIPAA
- Patient confidentiality
- Problem-solving skills
- Pharmacy operations
- Prescription labeling
- Pharmacy and customer records management
- Proper labeling procedures
- Drug inventory control
- HIPAA regulations
- Verbal and written communication
- Team collaboration
- Empathy and patience
- Troubleshooting malfunctioning equipment
- Medication preparation
- FDA and HIPAA compliance
- Workflow optimization
- Customer service
- Time management
- Inventory management
- Data entry
- Record keeping
- Multitasking and organization
Timeline
Patient Service Representative
KUMC - University of Kansas Medical Center
04.2025 - Current
Certified Pharmacy Technician
Walmart
09.2022 - 03.2025
HVAC Technician
Mojos heating and cooling
02.2022 - 05.2022
Online Grocery Associate
Walmart
06.2020 - 05.2022
High School Diploma -
Excelsior Springs High School