Gabrielle Schumer
Festus
Summary
Dynamic Team Leader at Club Car Wash with a proven track record in employee training and performance management. Expert in regulatory compliance and safety protocols, fostering a collaborative environment that enhances customer service. Successfully resolved complex customer issues, ensuring high satisfaction and team morale while promoting professional development among staff.
Overview
5
5
years of professional experience
Work History
Team Leader
Club Car Wash
Festus
05.2023 - Current
- Ensured compliance with all safety regulations in the workplace.
- Maintained a positive work environment that promoted collaboration between team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Crew Leader
Rich's Frozen Custard
Festus
02.2020 - 01.2022
- Inspected equipment for proper operation before use by crew members.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Trained new hires on job duties, safety protocols, and company policies.
- Performed general maintenance on tools and equipment used by the crew.
Education
High School Diploma -
Penn Foster High School
Scranton, PA08-2023
Skills
- Team building
- Employee training
- Customer service
- Regulatory compliance
- Performance management
- Safety protocols
- Complex Problem-solving
Timeline
Team Leader
Club Car Wash
05.2023 - Current
Crew Leader
Rich's Frozen Custard
02.2020 - 01.2022
High School Diploma -
Penn Foster High School
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