Gabrielle Oliver
Chesterfield
Summary
Dynamic, customer-focused professional with extensive experience in hospitality, customer service, and team leadership. Proven ability to maintain composure under pressure while delivering exceptional service in fast-paced environments. A diverse background as a server, receptionist, sales associate, and pool manager has cultivated strong problem-solving skills, effective multitasking capabilities, and a steadfast commitment to guest satisfaction. Prepared to contribute a positive attitude, meticulous attention to detail, and unwavering dedication to excellence in the Flight Attendant role at United Airlines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server and Busser
Bishops Post
02.2025 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed dining room operations, ensuring seamless service flow during peak hours.
- Collaborated with kitchen staff to maintain menu accuracy and timely food delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
On Call Receptionist
Forest Lake Tennis and Swim Club
07.2022 - Current
- Greeted and assisted clients and visitors in a professional and welcoming manner, providing excellent customer service, and ensuring a positive first impression.
- Answered and directed incoming calls with professionalism, providing information and support to customers and staff.
- Greeted visitors, ensuring a positive first impression and assisting with general inquiries.
- Managed scheduling and appointment bookings, ensuring efficient use of time and resources.
- Maintained office organization, including filing, inventory management, and handling incoming/outgoing mail.
- Provided administrative support to multiple departments, contributing to the overall efficiency of the office.
Sales Associate
Cats Meow Personalized Gifts
09.2023 - 02.2025
- Greet and assist customers in a friendly and welcoming manner, ensuring a positive shopping experience.
- Operate cash register and POS systems, processing purchases, refunds, and exchanges with accuracy.
- Maintain an organized and clean workspace to promote safety and efficiency in the store.
- Develop strong rapport with customers, consistently exceeding service expectations through attentive support.
- Ensure customer needs are met, demonstrating excellent communication skills and problem-solving abilities.
Pool Manager
Forest Lake Tennis and Swim Club
05.2023 - 08.2023
- Managed a team of lifeguards, ensuring attendance, performance, and adherence to safety protocols.
- Delivered excellent customer service, addressing member inquiries and concerns to ensure satisfaction.
- Interpreted and enforced pool policies to guarantee a safe environment for all members and guests.
- Led and motivated staff to maintain high performance standards, with a focus on teamwork and collaboration.
- Responded to emergency situations with quick thinking, demonstrating strong decision-making skills under pressure.
Education
High School Diploma -
Parkway West High School
05.2021
Skills
- Customer Service Excellence
- Emergency Response and Safety
- Teamwork and Problem Solving
- Physical Stamina and Strength
- Adaptability and Dependability
- Public Speaking and Effective Communication
- Hospitality service expertise
- Strong work ethic
ADDITIONAL INFORMATION
- Available to work every shift, including weekends and holidays
- Fluent in English and excellent at delivering public announcements effectively
- Very comfortable traveling and being in new places
- Open to relocating as required.
Certification
Adult and Pediatric First Aid/CPR/AED (American Red Cross)
Timeline
Server and Busser
Bishops Post
02.2025 - Current
Sales Associate
Cats Meow Personalized Gifts
09.2023 - 02.2025
Pool Manager
Forest Lake Tennis and Swim Club
05.2023 - 08.2023
On Call Receptionist
Forest Lake Tennis and Swim Club
07.2022 - Current
High School Diploma -
Parkway West High School
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