Gabrielle Mauldin
Saint Louis,MO
Summary
Results-oriented business analyst with a strong record of leading teams, analyzing business operations, and successfully driving projects to completion. Skilled in utilizing exceptional design and planning strengths to accomplish complex tasks. With a deep understanding of SQL and other analytical tools. Successfully identified trends, patterns, and insights that have led to significant improvements in organizational performance. Adept in problem-solving and conflict resolution, with a practical approach to overcoming challenges. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Analyst
Spectrum
02.2022 - Current
- Analyzed business operations to identify opportunities for process automation and improvement
- Provided technical expertise to develop cost-effective systems and procedures that met user requirements
- Coordinated with management and users to design systems that aligned with business goals
- Managed project completion by translating business requirements into functional specifications and overseeing implementation
- Conducted feasibility studies to assess cost/benefit, efficiency, and technical viability of solutions to business problems
- Manipulated data using pivot tables, pivot charts and macros in Excel
- Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
Supervisor
Spectrum
04.2018 - 02.2022
- Managed team of fifteen employees, overseeing hiring, training, and professional growth of employees
- Evaluated employee performance and provided coaching and training to improve weak areas
- Applied strong leadership talents and critical thinking skills to maintain team efficiency and organize workflows
- Resolved account issues to build rapport and relationships with other departments
- Managed and resolved escalation tickets for video, phone, and internet services
- Interpreted data, analyzed results, and provided ongoing reports to management
- Located and defined new process improvement opportunities.
Service Coordinator
Spectrum
10.2015 - 04.2018
- Conferred with customers to provide information about products and services, take orders, or obtain details of complaints
- Updated network elements for high-speed internet services and data products
- Used various tools such as Sigma, BaccLite, SafariView, PSP, BroadSoft, and Metaswitch
- Processed E911 documentation and LSR/LNP documentation
- Managed inbound calls from field technicians for residential and business telephone, internet, and cable services.
CUSTOMER SERVICE REPRESENTATIVE
Spectrum
06.2014 - 10.2015
- Provided primary customer support to internal and external customers
- Recommended products to customers and thoroughly explained details
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Determined charges for services requested, collected deposits or payments, or arranged for billing
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
LEAD
Mx Movies
01.2013 - 06.2014
- Tracked receipts, employee hours, and inventory movements
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Welcomed guests to theater with friendly demeanor and directed to screening rooms
- Recorded inventory sales into organization's weekly income report
- Directed and supervised a team of five engaged in customer service development.
SHIFT MANAGER
Circle K Inc
04.2010 - 12.2013
- Maintained service station premises in a neat and organized manner
- Supervised employees and oversaw quality compliance with company standards for food and services
- Trained and mentored new employees to maximize team performance.
Shift Lead Manager
Chruch's Chicken
03.2007 - 03.2010
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Streamlined operational processes for increased efficiency and reduced waste.
- Developed staff training programs to improve skillsets and overall team performance.
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Set monthly sales targets for staff members to drive revenue growth consistently across the organization.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Implemented an effective marketing strategy that included targeted social media campaigns designed to attract new customers from local demographics.
Education
Bachelor of Science -
Management Information Systems
Columbia College, ColumbiaAssociate of Arts -
Saint Louis Community College
St Louis, MO05.2019
High School Diploma -
Hazelwood Central High School
Florissant, MO05.2007
Skills
- Workflow Analysis
- Data Analysis
- Pivot Tables
- Attention to Detail
- Adaptability
- Critical Thinking
- SQL Proficiency
- Word Processing
- Document Preparation
- Technical Support
- Spreadsheet Management
- Data Entry
- Quality Assurance
Certification
- 01/2024, CompTIA ITF+
- 06/2022, Google Data Analytics Professional Certificate
- 05/2017, A+ Computer Repair Certificate
Timeline
Business Analyst
Spectrum
02.2022 - Current
Supervisor
Spectrum
04.2018 - 02.2022
Service Coordinator
Spectrum
10.2015 - 04.2018
CUSTOMER SERVICE REPRESENTATIVE
Spectrum
06.2014 - 10.2015
LEAD
Mx Movies
01.2013 - 06.2014
SHIFT MANAGER
Circle K Inc
04.2010 - 12.2013
Shift Lead Manager
Chruch's Chicken
03.2007 - 03.2010
Bachelor of Science -
Management Information Systems
Associate of Arts -
Saint Louis Community College
High School Diploma -
Hazelwood Central High School
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