Gabriella Reynolds
Kansas City
Summary
Offering caring and empathetic approach with strong desire to learn and grow in healthcare setting. Brings foundational knowledge in patient care principles and demonstrates ability in performing essential tasks such as taking vital signs and assisting in a health care setting.
Overview
4
4
years of professional experience
Work History
ENS Technician
Children's Mercy
02.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Patient Service Representative
Cockerell & McIntosh Pediatrics
02.2022 - Current
- Provides a high level of customer service when handling telephone calls, answering messages from patients/staff and forwarding calls needing triage
- Verifies health insurance payment information and educated patients on applicable regulations
- Collects payments and records data
- Knowledge of medical terms and practices
- Greeting and directing patients to examination rooms
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Supported hospital and clinic operations using customer service skills and detailed system knowledge
- Ran credit card batches and balanced deposits on daily basis
- Scheduled patient appointments and procedures
Patient Care Technician
North Kansas City Hospital
04.2021 - 10.2021
- Documented patient intake and dietary requirements and aided with feeding and monitoring
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Promoted patient satisfaction by assisting with bathing, dressing and exercising
- Restocked unit frequently with necessary medical supplies
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies
- Assisted with patient admissions, discharges and transfers
- Performed minor housekeeping tasks to keep patient areas clean and sanitized
- Recorded patient conditions and vital signs before and after medical operations
- Responded to bell or light signal calls to assist patients with needs
Education
GED -
MCC Longview
Lee's Summit, MO06.2017
Skills
- Critical thinking
- Organization
- Vital signs monitoring
- Infection control standards
- Specimen Collection
- Blood Glucose Monitoring
- EKG Interpretation
Languages
Spanish
Native or Bilingual
Timeline
ENS Technician
Children's Mercy
02.2023 - Current
Patient Service Representative
Cockerell & McIntosh Pediatrics
02.2022 - Current
Patient Care Technician
North Kansas City Hospital
04.2021 - 10.2021
GED -
MCC Longview
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