Gabriella Epperson
Kansas City
Summary
Professional coordinator with strong background in family services. Skilled in conflict resolution, resource allocation, and client advocacy. Known for effective teamwork and adaptability in dynamic environments. Focused on achieving measurable results and supporting families through challenging times.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Family Service Coordinator
KVC Health Systems Inc.
Olathe, KS
11.2024 - Current
- Coordinated family support services to enhance client engagement and resource access.
- Developed and implemented individualized service plans based on family assessments and feedback.
- Advocated for policy improvements based on insights gathered from client interactions and experiences.
- Offered family crisis intervention to manage conflict and identify peaceful resolutions.
- Developed positive relationships with clients, fostering trust that enabled effective communication during case management processes.
Permanency Case Manager
KVC
03.2024 - 10.2024
- Build working relationships with families, provide social services for multiple cases, and coordinate with nonprofit agencies to ensure child welfare
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements
- Create documentation on child neglect, domestic violence, abuse allegations, and living conditions and serve as an advocate during child custody proceedings
- Identify resources and create support structures for families to obtain counseling services, including rehabilitation for substance abuse issues.
Assistant Manager
Casey's
03.2023 - 03.2024
- Address and resolve various customer questions and concerns
- Gained strong foundation in customer service, team collaboration, and task prioritization
- Monitor sales representatives' adherence to company policies and protocols
- Promoted customer loyalty and grew sales by providing friendly, knowledgeable service
- Developed strong working relationships with staff, fostering a positive work environment.
Production Operator
3M
06.2021 - 08.2023
- Followed operating procedures and customer specifications to produce quality products
- Collaborated with multiple production teams to work effectively
- Contributed to continuous improvement of work area and participated in daily problem-solving
- Recommended process improvements to enhance operational safety and efficiency.
Education
Bachelor of Arts - Sociology
University of Iowa
Iowa City, IA05-2021
Bachelor of Arts - Criminology Law And Justice
University of Iowa
Iowa City, IA05-2021
Skills
- Client advocacy
- Family support
- Child advocacy
- Community resources
- Case recordkeeping
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
Timeline
Family Service Coordinator
KVC Health Systems Inc.
11.2024 - Current
Permanency Case Manager
KVC
03.2024 - 10.2024
Assistant Manager
Casey's
03.2023 - 03.2024
Production Operator
3M
06.2021 - 08.2023
Bachelor of Arts - Sociology
University of Iowa
Bachelor of Arts - Criminology Law And Justice
University of Iowa