Microsoft Office
Fu Un Cheng (Ice)
Passenger Service Agent
Summary
Passenger Service Agent
- Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction.
Food Delivery Driver
- Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns.
Casino Cage Cashier
- Diligent Cage Cashier with 3 years background assisting guests with chips, cash, fast cash tickets, promotional play and checking accounts. Reliable and focused professional with efficient wire transfer handling abilities. Bringing over 3 years of experience in VIP club area.
Scheduling Clerk
- Experienced in using Excel to manage the daily and monthly schedules for up to 200 personnel. Exceptional team leader and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records.
Accounting Clerk
- Accomplished in reducing expenses, streamlining financial operations and improving reporting functions. Highly organized and systematic with in-depth understanding of hotel.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Passenger Service Agent
Menzies Macau
Macao, China
02.2023 - Current
- Assisted passengers with check-in and boarding processes, checking identification documents, and directing passengers to security checkpoints, enforcing compliance with airline policies.
- Tell passengers about luggage restrictions and weigh baggage and collect any excess weight charges.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Providing information to passengers about flight times, gate changes, delays, and other pertinent information.
Food Delivery Driver
Aomi and Mfood
Macau, China
04.2022 - 02.2023
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Casino Cage Cashier
Suncity Group
Macao, China
07.2018 - 12.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Enforced company standard operating procedures, gaming regulations.
- Checked customer identification and verified signatures for every transactions.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Moved currency, coins and chips following exact security protocols.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Organized and detail-oriented with a strong work ethic.
Scheduling Clerk
Royal Dragon
Macau, China
10.2017 - 03.2018
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Accounting Clerk
Sofitel hotel
Macao, China
04.2012 - 03.2014
- Able to effectively control the Food & Beverage Cost.
- Control the Food and Beverage outlets in terms of wastage, pilferage and efficiency.
- Prepare variance analysis for food & beverage and communicating with relevant parties.
- Check the cost of sales in all F&B outlets and ensure that the costs are within budget.
- Participate in stock taking at the restaurants.
- Completed physical inventory counts each month.
- Prepare the daily and monthly cost report department in relation to cost of sales.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Education
Master of Business Administration - Business Administration
09.2014 - 06.2017
Bachelor of Business Administration - International Trade
09.2008 - 06.2012
High School Diploma - General
09.2002 - 06.2008
Skills
Safe driving
Software
POS System
Material Control
Hotel Opera
Auto CAD
Certification
Booking-keeping (elementary stage)
Hobbies
I like playing sports, such as basketball, table tennis, running, gym, because they can keep my body healthy and gather with my friends. Moreover, I also like reading books, surfing on the Internet, listening to music and seeing movie, because they can make me feel relaxed. Nobody could keep on working efficiently, therefore proper entertainment is a must.
Timeline
Passenger Service Agent - Menzies Macau
02.2023 - Current
Food Delivery Driver - Aomi and Mfood
04.2022 - 02.2023
Digital marketing training course
01-2022
Casino Cage Cashier - Suncity Group
07.2018 - 12.2021
Scheduling Clerk - Royal Dragon
10.2017 - 03.2018
Panamerican University - Master of Business Administration, Business Administration
09.2014 - 06.2017
Booking-keeping (elementary stage)
06-2012
Accounting Clerk - Sofitel hotel
04.2012 - 03.2014
Macau University of Science and Technology - Bachelor of Business Administration, International Trade
09.2008 - 06.2012
Hou Kong Middle School - High School Diploma, General
09.2002 - 06.2008
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