Results-driven Senior Consultant with expertise in process improvement and customer feedback analysis. Proven ability to enhance customer relationship management and strategic planning, leading to increased satisfaction and operational efficiency.
Overview
2014
2014
years of professional experience
3
3
Certifications
Work History
Senior Consultant
AT&T Call Center
2008 - 04.2013
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Identified needs of customers promptly and efficiently.
Developed process improvements for handling customer inquiries and complaints.
Analyzed customer feedback to identify trends and recommend solutions.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Terminal support
Global Payment systems
St Louis
01.1996 - 11.2007
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Records Clerk
Department of Family and Children Services
St Louis
05.1989 - 06.1996
Maintained accurate and up-to-date records of all documents and files.
Prepared, sorted and indexed documents for data entry into computer system.
Managed all paperwork and accurately filed each piece alphabetically and according to significance.
Maintained accurate records of client information and case files.
Assisted staff with organizing and updating case management databases.
Conducted regular audits of records for accuracy and completeness.
Retrieved, sorted, copied and filed all documents and paperwork.
Education
Certified Master Drafter - Unigraphics And Computer Skills
Forest Park Community College
St Louis, MO
01-2000
Certified Accountant - Accounting
Scotts School of Accounting
St Louis, MO
01-1982
High School Diploma -
Northwest High School
Lake Saint Louis, MO
05-1977
Skills
Process improvement
Customer feedback analysis
Document management
Technical troubleshooting
Customer relationship management
Strategic planning
Certification
Licensed Cosmetologist
Timeline
Terminal support
Global Payment systems
01.1996 - 11.2007
Records Clerk
Department of Family and Children Services
05.1989 - 06.1996
Senior Consultant
AT&T Call Center
2008 - 04.2013
Certified Master Drafter - Unigraphics And Computer Skills