Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Freida Phillips

Florissant

Summary

Results-driven Senior Consultant with expertise in process improvement and customer feedback analysis. Proven ability to enhance customer relationship management and strategic planning, leading to increased satisfaction and operational efficiency.

Overview

2014
2014
years of professional experience
3
3
Certifications

Work History

Senior Consultant

AT&T Call Center
2008 - 04.2013
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Identified needs of customers promptly and efficiently.
  • Developed process improvements for handling customer inquiries and complaints.
  • Analyzed customer feedback to identify trends and recommend solutions.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Terminal support

Global Payment systems
St Louis
01.1996 - 11.2007
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Records Clerk

Department of Family and Children Services
St Louis
05.1989 - 06.1996
  • Maintained accurate and up-to-date records of all documents and files.
  • Prepared, sorted and indexed documents for data entry into computer system.
  • Managed all paperwork and accurately filed each piece alphabetically and according to significance.
  • Maintained accurate records of client information and case files.
  • Assisted staff with organizing and updating case management databases.
  • Conducted regular audits of records for accuracy and completeness.
  • Retrieved, sorted, copied and filed all documents and paperwork.

Education

Certified Master Drafter - Unigraphics And Computer Skills

Forest Park Community College
St Louis, MO
01-2000

Certified Accountant - Accounting

Scotts School of Accounting
St Louis, MO
01-1982

High School Diploma -

Northwest High School
Lake Saint Louis, MO
05-1977

Skills

  • Process improvement
  • Customer feedback analysis
  • Document management
  • Technical troubleshooting
  • Customer relationship management
  • Strategic planning

Certification

Licensed Cosmetologist

Timeline

Terminal support

Global Payment systems
01.1996 - 11.2007

Records Clerk

Department of Family and Children Services
05.1989 - 06.1996

Senior Consultant

AT&T Call Center
2008 - 04.2013

Certified Master Drafter - Unigraphics And Computer Skills

Forest Park Community College

Certified Accountant - Accounting

Scotts School of Accounting

High School Diploma -

Northwest High School
Freida Phillips