Summary
Overview
Work History
Education
Skills
Personal Information
Phone
Timeline
Generic

Fredricka Starks

Maryland Heights

Summary

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Administrative Clerk

Equifax
Earth City
01.2022 - Current
  • Create, edit, and combine employee records.
  • Apex state documents to employee records.
  • Obtain personal information from unemployment records for monthly reports.
  • Track productivity using Google sheets and Excel.
  • Create and maintain document guideline references.
  • Handle all outgoing mail.
  • Perform clerical duties.

Phone Operator

BJC Healthcare
St. Louis
04.2017 - 09.2021
  • Promptly and efficiently route calls to appropriate department.
  • Answer any patient information and doctor office questions.
  • Process all emergency codes and after hour doctor pages via paging system.

Unemployment Claims Specialists

MO Department of Labor
St. Louis
01.2017 - 04.2017
  • File new and renewed unemployment claims via phone.
  • Obtain personal and financial information for data entry.

Reservation Agent

Hollywood Casino
Maryland Heights
01.2013 - 04.2016
  • Prompt handling of all incoming and outgoing calls in a courteous and efficient manner.
  • Reserve hotel rooms, VIP events, and restaurant reservations within the lodging system.

Education

High School Diploma - General Studies

Vashon High School
St. Louis, MO
09.2002 - 05.2006

Skills

  • Data entry
  • Record management
  • Document handling
  • Customer service
  • Telephone etiquette
  • Problem solving
  • Attention to detail
  • Effective communication
  • Critical thinking
  • Adaptability to change
  • Clerical support
  • Document preparation
  • Microsoft Office Suite
  • Office equipment operation

Personal Information

Work Permit: Authorized to work in the US for any employer

Phone

+1, 5572205308

Timeline

Administrative Clerk

Equifax
01.2022 - Current

Phone Operator

BJC Healthcare
04.2017 - 09.2021

Unemployment Claims Specialists

MO Department of Labor
01.2017 - 04.2017

Reservation Agent

Hollywood Casino
01.2013 - 04.2016

High School Diploma - General Studies

Vashon High School
09.2002 - 05.2006
Fredricka Starks