Franklyn M. Terry
Arnold
Summary
Seeking an A+ career with a progressive company that values dynamic leadership, aggressive problem-solving skills, and attention to detail. Eager to fully utilize extensive experience and training in a role that offers diversity and the opportunity for continued professional challenge.
Overview
32
32
years of professional experience
Work History
Counter Salesperson
Ferguson Plumbing Supply / Plumbers Supply
09.2021 - Current
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Achieved personal sales goals with great upselling and cross-selling abilities.
Maintenance Tech (Plumber)
Deca Realty
01.2014 - 09.2021
- Troubleshooting tenants plumbing problems
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
Charge Weigher
Metaltek International
01.2011 - 01.2014
- Prepare charges for Furnace Deck
- Operating forklift
- Mathematically solving for the proper alloy range using elements
- Inventorying and organizing return metal
- Monthly inventory of all return metal and new material
Sales Specialist ~ Plumbing
Lowe's Home Improvement
01.2005 - 01.2009
- Responsible for special order sales in department
- Price audits, weekly cycle counts, and assigning job duties for the sales associates
- Stocking shelves and completing inventory replenishment
- Operating forklift, order picker and narrow aisle reach truck
- Assisting customers to ensure they received all supplies needed to complete home improvement projects and in some cases teaching them the use of the products
Inside Sales Representative
Capitol Group
01.2004 - 01.2005
- Provided superior customer service
- Creating bids for companies with large construction projects
- Taking phone orders and walk~in orders
Plumber
Apple Plumbing Co.
01.1993 - 01.2003
- Inside and Outside Sales of plumbing repairs and parts
- Troubleshooting customers plumbing problems
- Repairing, replacing or installing customers' plumbing needs
- Operating septic truck, backhoe and sewer and drain cleaning equipment
- Assisted the office manager in answering phone and dispatching jobs
Education
High School GED -
FOX High School
Arnold, MO01.1990
Skills
- Quick learner
- Goal-oriented mindset
- Building rapport
- Plumbing Work
- Routine plumbing repair
- Plumbing and electrical basics
- Plumbing Material Knowledge
- Plumbing material selection
- Plumbing customer service
- Knowledge of local plumbing codes
- Plumbing repair
- Plumbing safety
Timeline
Counter Salesperson
Ferguson Plumbing Supply / Plumbers Supply
09.2021 - Current
Maintenance Tech (Plumber)
Deca Realty
01.2014 - 09.2021
Charge Weigher
Metaltek International
01.2011 - 01.2014
Sales Specialist ~ Plumbing
Lowe's Home Improvement
01.2005 - 01.2009
Inside Sales Representative
Capitol Group
01.2004 - 01.2005
Plumber
Apple Plumbing Co.
01.1993 - 01.2003
High School GED -
FOX High School
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