Francine Washington

Lee's Summit

Summary

Instructional specialist with over three years of experience designing and delivering scalable training programs for diverse audiences. Skilled in developing multi-modal learning materials-including videos, instructor-led sessions, and self-directed modules-and leading virtual role-based training to enhance engagement and retention. Detail-oriented project manager adept at collaborating with stakeholders, analyzing performance metrics, and ensuring consistent, high-quality delivery.

Overview

years of professional experience

Work History

Music Teacher

INGELS ELEMENTARY SCHOOL

06.2023 - Current

Established and integrated scalable curriculum frameworks designed for over two hundred learners in both personalized and small-group contexts.
Acquired, analyzed, and chronicled performance metrics with a focus on details to support continual improvement and strategy realignment.
Implemented multimedia strategies involving instructional videos and technology to elevate engagement and knowledge retention
Directed scheduling of materials and workflow across various teams to guarantee consistent delivery and enhance resource efficiency.

Client Service Professional/Receptionist

H&R BLOCK

01.2023 - 02.2023

Directed and arranged multiple clients with qualified professionals based on service needs and scheduling availability.
Directed high-volume inbound communications utilizing customer service approach, ensuring professional frontline support and effective issue resolution.
Facilitated both in-person and virtual engagements, ensuring comprehensive requirements fulfillment and documentation

Temp/Contracted Supply Chain Analyst

PENMAC STAFFING/BILLY GOAT INDUSTRIES

05.2022 - 07.2022

Delivered high-quality results across short-term supply chain assignments to support organizations during periods of increased workload and staffing gaps.
Managed and monitored purchase orders for a high-volume manufacturing environment, ensuring accuracy, timeliness, and compliance with internal procurement processes.
Analyzed supplier pricing and delivery timelines to support purchasing decisions and optimize order fulfillment.
Collected, organized, and validated vendor and order data to improve visibility and coordination across procurement activities

Admissions Representative

CALVARY UNIVERSITY

01.2019 - 12.2020

Directed high-volume communications and applicant pipelines utilizing phone and email channels.
Monitored applicant status while ensuring accurate records and documentation
Organized and safeguarded sensitive files according to administrative regulations.
Provided personalized guidance to prospective students, enhancing their understanding of academic programs.

Education

Bachelor’s of Music - Music Education

Calvary University

05-2023

Skills

Software Proficiency: Trained in Microsoft Word and Excel
Coordination & Project Management: Proficient in scheduling and resource coordination
Communication & Customer Service: Detail-oriented documentation and consistent communication with administration, Customer Service

Relationship building
Verbal and written communication
Program development

Timeline