Summary
Overview
Work History
Education
Skills
Timeline
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Frances Huisinga

Frances Huisinga

St Louis

Summary

Dedicated food service professional with experience in front and back of house operations. Adept at fostering positive customer relationships and effectively working alongside staff. Known for exceptional organizational skills and a strong commitment to punctuality, able to deliver high-quality service in a fast-paced environment.

Overview

4
4
years of professional experience

Work History

Restaurant Service Manager

French Creperie
05.2024 - 08.2025
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of guests.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Managed payroll and timekeeping, and paperwork for new hires and terminations.

Journals - Peer Review Assistant

Graphic World, Inc.
10.2023 - 03.2024
  • Support academic publishing office in liaising with authors and editors by managing their submission load and performing administrative tasks
  • Check manuscripts against journal required reference styles
  • Communicate with authors regarding requests for manuscript or file edits before peer review
  • Ensure all files are up-to-date and high quality before sending manuscripts to production

Barista

The Little French Café
07.2021 - 05.2023
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Used POS system to accurately enter orders and process payments.
  • Cleaned counters, machines, utensils, and seating areas daily.

Education

Bachelor of Arts - History

University of Delaware
Newark, DE
05-2023

Skills

  • Food service background
  • Customer engagement
  • Conflict resolution techniques
  • Passion for customer satisfaction
  • Adaptable
  • Opening and closing duties
  • Coffee expertise
  • Dining room maintenance
  • Table setting
  • Positive and professional
  • Menu memorization

Timeline

Restaurant Service Manager

French Creperie
05.2024 - 08.2025

Journals - Peer Review Assistant

Graphic World, Inc.
10.2023 - 03.2024

Barista

The Little French Café
07.2021 - 05.2023

Bachelor of Arts - History

University of Delaware

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Frances Huisinga