Karen Ford
Saint Louis
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Anxious to obtain an entry-level Data Entry position to help launch career while achieving company goals.
Overview
18
18
years of professional experience
Work History
Data Analyst/Customer Service Representative
Panera Bread Corporate
Saint Louis
03.2014 - Current
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Translated raw data into meaningful information using statistical techniques.
- Provided data-driven solutions to support decision making.
- Maintained documentation of all the processes related to Data Analysis.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
- Worked with internal teams to understand business needs and changing strategies.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected, tracked and evaluated current business and market trend data.
Head Dispatcher/Trainer/HR Assistant
Park Express
Saint Louis
04.2011 - 02.2014
- Resolved customer inquiries promptly and professionally.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Updated job knowledge by participating in educational opportunities.
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Assisted in resolving customer complaints regarding service delays or quality issues.
- Adhered strictly to safety regulations while managing dispatch operations.
- Analyzed operational data to identify trends and areas for improvement.
- Managed communication between drivers and operators and external stakeholders.
- Coordinated the scheduling of employees for daily operations.
- Provided technical guidance to field staff on job-related tasks or issues.
- Tracked fleet inventory, fuel usage, maintenance schedules, overtime hours.
Customer Service Representative
Wells Fargo
St Louis
05.2009 - 04.2011
- Oversaw warranty counseling process to manage expense controls.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
HR Assistant
I Care CNA
St Louis
06.2007 - 05.2009
- Verified previous employers and other references to determine applicants' employment acceptability.
- Developed and maintained training materials and benefits packets for new hires.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Education
CompTIA A+ Google IT Support Professional Certificate - IT Support
Per Scholars
St Louis, MO12-2025
High School Diploma -
Maplewood-Richmond Hgts. High School
Maplewood, MO06-2007
Skills
- Report Writing
- Database Maintenance
- Attention to Detail
- Reporting Tools
- Flexible Schedule
- Strong Work Ethic
Timeline
Data Analyst/Customer Service Representative
Panera Bread Corporate
03.2014 - Current
Head Dispatcher/Trainer/HR Assistant
Park Express
04.2011 - 02.2014
Customer Service Representative
Wells Fargo
05.2009 - 04.2011
HR Assistant
I Care CNA
06.2007 - 05.2009
High School Diploma -
Maplewood-Richmond Hgts. High School
CompTIA A+ Google IT Support Professional Certificate - IT Support
Per Scholars