Florence Chan
Macau
Summary
Senior-level public relations professional with 24 years of experience at Macau International Airport and CAM. Proven track record in managing complex administrative tasks and contributing to the success of the Airport. Eager to leverage my skills and experience to advance my career within the organization.
Overview
21
21
years of professional experience
Work History
Senior Administrative Officer – Public Relations Division
Administration of Airports Ltd. & CAM
05.2000 - 01.2018
- Responsible for handling all complaints addressed to the airport; Communicating with internal/external entities regarding passengers’ feedback and reply to the originator/government body (such AACM/MGTO/Consumer Council; Prepare monthly, and yearly feedback reports; Prepare monthly budget control of PRL; Prepare PRL monthly activity report; Prepare Division budget; Prepare purchase proposal; Prepare, both in Cantonese and English, letters, fax and memorandums; Prepare staff roster; Daily manpower management; Document Management; Translations of any type of document – English/Chinese and Chinese/English; Support of daily Division operations; Reply all email inquiries received via MIA website
- PRL instructor;
Supervisor of Public Relations Division
Administration of Airports Ltd. & CAM
09.2010 - 04.2011
- Supervising dialing operation of division; Planning, organizing, coordinating and supervising all kind of services provided by Public Relations Division; Coordinate and supervise special events held at the airport; Operating and monitoring daily operation of the airport lounge (including stock ordering); Preparing various types of reports to the manager concerning the overall daily operation including VIP and CIP services provided by the division; Flexible coping different situation and promptly react, giving instructions and guidance to the staff during daily operation; Appraise staff daily performance and report to the manager.
Public Relations Officer
Administration of Airports Ltd. & CAM
05.2000 - 09.2010
- Provide flight information and information of airport to the general public or passengers Assistant passengers for all airport related issues such as Lost & Found, handle passengers’ feedback or complaints; Guiding airport visit for school student, private association or aviation industry related; Handle all departure and arrival formalities of special guests of airport (such as diplomatic VIP or CIP services on behalf of Macau SAR.); Provide assistance to airport held events, conference or seminar; Translate incoming document.
Secretary for Lawyers
C & C Advogados
07.1997 - 04.2000
- Daily phone calls handling, typing letter, filing, and making appointment; Participate in Lawyers meeting with clients as interpreter; Trademark registration preparation; Act as personal assistant to the partnership lawyer.
Education
Macao Polytechnic Institute
01.2002
Bachelor of Business Administration - Comprehensive English, English Extensive Reading, Oral English, English Grammar, Banking and Finance, Business English Writing, Foreign Trade English, English for Foreign-trade Negotiation
Jinan University
Guangzhou01.1997
Bachelor of Business Administration - Comprehensive English, English Extensive Reading, Oral English, English Grammar, Banking and Finance, Business English Writing, Foreign Trade English, English for Foreign-trade Negotiation
Jinan University
Guangzhou01.1997
Form 6 High School Graduates -
Hou Kong Middle School
Macau01.1993
Form 6 High School Graduates -
Hou Kong Middle School
Macau01.1993
Kindergarten and primary graduates -
Fu Lun Primary School
Macau01.1987
Kindergarten and primary graduates -
Fu Lun Primary School
Macau01.1987
Instituto Portugues do Oriente (IPOR)
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Adobe and Outlook)
- Organizational Leadership
- Human Resources Management
- Verbal Communication
- Office procedures
- Proofreading
- Maintaining records
- Document Management
- Team Oversight
- File Organization
- Report Preparation
Character
Energetic, self-motivated, hardworking and loves to work with all kinds of people Matured and well organized; willing to work under pressure; patient, independent and responsible to the assigned duties and a fast learner Good team spirit and with positive mindset to face all kind of challenges Outgoing and easy to get along with others
Activities
- Council Member of the Women’s General Association of Macau
- Council Member of Macau Invention and Innovation Association
- Council Member of Jinan University Macau Alumni Association
- Council Member of Hou Kong Middle School Alumni Association
Personal Information
- ID Number: BIR 7368421(9)
- Place of Birth: Guangdong, China
- Date of Birth: 03/24/74
- Gender: Female
Contactmobileno
(+853) 66876833
Languages
- Cantonese (Mother Tongue)
- English (Fluent)
- Mandarin (Fluent)
- Portuguese (Medium)
Hobbies and Interests
Reading, travelling, practicing yoga, running, swimming and cycling.
Timeline
Supervisor of Public Relations Division
Administration of Airports Ltd. & CAM
09.2010 - 04.2011
Senior Administrative Officer – Public Relations Division
Administration of Airports Ltd. & CAM
05.2000 - 01.2018
Public Relations Officer
Administration of Airports Ltd. & CAM
05.2000 - 09.2010
Secretary for Lawyers
C & C Advogados
07.1997 - 04.2000
Macao Polytechnic Institute
Bachelor of Business Administration - Comprehensive English, English Extensive Reading, Oral English, English Grammar, Banking and Finance, Business English Writing, Foreign Trade English, English for Foreign-trade Negotiation
Jinan University
Bachelor of Business Administration - Comprehensive English, English Extensive Reading, Oral English, English Grammar, Banking and Finance, Business English Writing, Foreign Trade English, English for Foreign-trade Negotiation
Jinan University
Form 6 High School Graduates -
Hou Kong Middle School
Form 6 High School Graduates -
Hou Kong Middle School
Kindergarten and primary graduates -
Fu Lun Primary School
Kindergarten and primary graduates -
Fu Lun Primary School
Instituto Portugues do Oriente (IPOR)
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