Fiona Dailey
Florissant
Summary
Resourceful Service Professional known for high productivity and efficient task completion. Specialize in customer service management, conflict resolution, and process improvement. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive customer interactions.
Overview
10
10
years of professional experience
2020
2020
years of post-secondary education
Work History
Service Professional
Hendel’s Restaurant
Florissant
08.2019 - Current
- Assisted in training new staff on service protocols and restaurant standards.
- Delivered attentive, high-quality service to ensure an exceptional guest experience.
- Built rapport with guests, resulting in repeat business and strong customer loyalty.
- Resolved guest concerns quickly and professionally in fast-paced environments.
- Trained new staff on service standards, POS systems, and menu knowledge.
- Maintained composure and professionalism in high-pressure.
- Managed bar inventory, restocking, and cleanliness to meet health standards.
Service Manager
Breakaway Cafe
St Louis
03.2016 - 07.2019
- Managed daily operations of a busy environment.
- Trained and supervised staff in customer service best practices.
- Created staff scheduling based of forecasted volume.
- Managed shift coverage and resolved last-minute staffing issues.
- Ensured cleanliness and organization of work areas.
Education
Incarnate Word Academy
St Louis, MOSkills
- Training staff
- Customer service
- System management
- Inventory management
Timeline
Service Professional
Hendel’s Restaurant
08.2019 - Current
Service Manager
Breakaway Cafe
03.2016 - 07.2019
Incarnate Word Academy