FERNETRICE CHATMAN

• Function in a secretarial role within the department by answering the telephone, keeping the unit supplied, clean, and organized. Maintained current and accurate medical records for patients. Assisting patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness. Conducting routine checks on patient vitals, blood pressure, blood sugar and heart rate. Maintaining accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Collecting specimens, monitoring vitals, and maximizing patient comfort to maintain optimal environment. Documenting activities and recording information in EMR system. Supporting daily living activities by serving meals, feeding, ambulating and turning over and positioning patients. patients.

• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Planned, prepared, and served meals to patients per shift according to patient dietary needs. Collected and labeled specimens to prepare for delivery to laboratory. Assisted physicians and nurses with basic wound care by preparing slings, stockings, and bandages. Monitored, measured, and documented patients' vital signs in EMR system. Routinely checked and repositioned patients to prevent bedsores and guarantee patient safety. Promoted patient comfort by quickly responding to calls and handling diverse needs. Restocked unit frequently with necessary medical supplies. Documented patient intake and dietary requirements and aided with feeding and monitoring.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Booked appointments to allow sufficient time for requested services. Received phone calls to assist customers in scheduling, rescheduling or canceling appointments. Inputted client information into booking system accurately and completely to chart sales metrics. Advised customers of seasonal promotions to create rapport and improve sales. Handled multi-line phone system and directed calls and messages for staff. Performed preliminary hair consultations on new clients to help decide on new style or color. Sanitized workstations and salon equipment to reduce risk of infection. Pre-booked future appointments to increase repeat business. Styled and designed traditional and contemporary hairstyles for men and women daily

Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments. Resolved inquiries from patients, families, and external payers. Reviewed flagged items daily and resolved issues. Processed refunds, disbursements, and payments. Posted payments and processed refunds. Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems. Routinely contacted account holders with balances over 30 days past due to resolve delinquencies.