Felicia Clemmons
Raytown
Summary
Dedicated and detail-oriented professional with over 25 years of experience in administrative support, vendor and customer communications, and data management. Proven ability to prioritize workflows and enhance operational efficiency in fast-paced environments. Committed to fostering a collaborative team atmosphere and leveraging my extensive skill set to contribute to organizational success.
Overview
23
23
years of professional experience
Work History
Pharmacy Patient Care Coordinator
Assist RX Pharmacy
Overland Park, KS
11.2025 - Current
- Coordinated patient appointments and medication refills to enhance service efficiency.
- Managed electronic health records to maintain accurate patient information and streamline processes.
- Collaborated with pharmacy staff to optimize workflow and improve patient satisfaction.
- Implemented tracking systems for prescription orders, reducing wait times for patients.
- Supported team in resolving patient issues promptly, enhancing overall care experience.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Delivered excellent patient experiences and direct care.
Underwriter, Flood Insurance
Torrent Technologies
Overland Park, KS
10.2023 - 05.2025
- Responsible for underwriting new submissions and ensuring compliance with guidelines while providing exceptional customer service.
- Underwrite new submissions to ensure policy accuracy and compliance with guidelines.
- Process endorsements, cancellations, and reinstatements, addressing billing issues effectively.
- Provide customer support via phone, online chat, and email, meeting production KPIs.
Senior Clerk, Fleet Services
Kansas City Power & Light Company
Kansas City, MO
01.2009 - 12.2018
- Managed fleet services invoicing and procurement processes, ensuring timely and accurate financial operations.
- Processed daily invoices for fleet services and managed purchase orders for new units and equipment.
- Handled payroll entry for approximately 56 employees, ensuring accuracy and compliance.
- Coordinated vehicle registration and equipment auctions, optimizing fleet management.
Junior Clerk, Shops & Lab
Kansas City Power & Light Company
Kansas City, MO
01.2008 - 12.2009
- Supported administrative functions within the Shops & Lab department, focusing on payroll and procurement.
- Managed payroll processing and filing for the department.
- Assisted in the procurement of equipment and supplies, ensuring timely availability.
- Provided backup support to the Senior Clerk during absences.
Junior Clerk, Engineering
Kansas City Power & Light Company
Kansas City, MO
01.2006 - 12.2008
- Assisted the engineering team with administrative tasks, enhancing operational efficiency.
- Processed payroll and organized events for the engineering department.
- Maintained filing systems and ordered office supplies as needed.
- Supported engineers by printing maps and assisting with drafting tasks.
Medical Assistant, Adult Medicine
Swope Parkway Health Center
Kansas City, MO
01.2003 - 12.2006
- Provided comprehensive medical assistance and front desk support in a busy healthcare environment.
- Prepared treatment rooms for patient examinations, ensuring cleanliness and organization.
- Interviewed patients to gather medical information and recorded vital signs.
- Managed laboratory blood draw orders and maintained accurate medical records.
Phlebotomist
Swope Parkway Health Center
Kansas City, MO
01.2003 - 12.2003
- Executed phlebotomy procedures and ensured compliance with health standards.
- Collected fluid and tissue samples using appropriate procedures.
- Disposed of biohazard materials in accordance with safety regulations.
- Documented specimen routes from collection to laboratory analysis.
Education
High School Diploma -
Southwest High School
Kansas City, MO06.1994
Nursing Coursework - undefined
Penn Valley Community College
Kansas City, MO08.1997
Nursing Coursework - undefined
University of Missouri Kansas City
Kansas City, MO05.1995
High School Diploma - undefined
Southwest High School
Kansas City, MO06.1994
Skills
- Vendor Management
- Customer Service
- Data Entry
- Time Management
- Problem Solving
- Administrative Support
- Invoicing
- Medical Assistance
- Team Collaboration
- Microsoft Office Suite
- Data Management Software
- Customer Relationship Management (CRM)
- Billing Systems
- Payroll Systems
- Medical Software
- Time Management Tools
- Communication Platforms
- Project Management Software
- Laboratory Analysis Tools
- Quality assurance
Accomplishments
- Successfully managed vendor communications and invoicing processes for fleet services at Kansas City Power & Light Company.
- Streamlined data entry and payroll processes, improving accuracy and efficiency in a high-volume environment.
- Provided exceptional customer service, consistently meeting production KPIs and resolving complex issues at Torrent Technologies.
Additional Information
References available upon request.
Timeline
Pharmacy Patient Care Coordinator
Assist RX Pharmacy
11.2025 - Current
Underwriter, Flood Insurance
Torrent Technologies
10.2023 - 05.2025
Senior Clerk, Fleet Services
Kansas City Power & Light Company
01.2009 - 12.2018
Junior Clerk, Shops & Lab
Kansas City Power & Light Company
01.2008 - 12.2009
Junior Clerk, Engineering
Kansas City Power & Light Company
01.2006 - 12.2008
Medical Assistant, Adult Medicine
Swope Parkway Health Center
01.2003 - 12.2006
Phlebotomist
Swope Parkway Health Center
01.2003 - 12.2003
Nursing Coursework - undefined
Penn Valley Community College
Nursing Coursework - undefined
University of Missouri Kansas City
High School Diploma - undefined
Southwest High School
High School Diploma -
Southwest High School