Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FELECIA TOMLIN

COLUMBIA

Summary

Dynamic culinary professional with a strong background at Mo River Pub N Pool, recognized for enhancing customer satisfaction through exceptional food presentation and efficient kitchen operations. Skilled in food preparation and multitasking, I consistently reduced food waste and maintained high sanitation standards, contributing to a thriving dining experience.

Diligent [Desired Position] with proven track record in high-volume kitchen environments. Demonstrated expertise in preparing diverse culinary dishes and maintaining kitchen efficiency. Displayed proficiency in teamwork and adaptability to changing menus and customer preferences.

Culinary professional known for high standards and exceptional results in kitchen. Extensive experience in preparing and presenting diverse dishes. Strong focus on team collaboration and flexibility, ensuring consistent quality and innovation in every meal.

Overview

4
4
years of professional experience
1
1
Certification

Work History

COOK

MO RIVER PUB N POOL
08.2023 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.

Parts Counter Sales Person

Joe Machens Nissan
04.2023 - Current
  • Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
  • Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
  • Collaborated with team members to achieve monthly sales targets and improve overall department performance.
  • Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Ordered parts for customers, repair shops and PARTS department for use in SERVICE and SHOPS equipment.
  • Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
  • Worked closely with vendors to secure special orders for customers, managing expectations regarding delivery timelines and availability.

Administrative Assistant

BRIDGEWAY RCF
01.2021 - 05.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.
  • Contributed to policy updates, researching regulations to ensure company compliance.

Education

GED -

FULTON HIGH SCHOOL
Fulton, MO

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food preparation
  • Multitasking and organization
  • Kitchen organization
  • Strong attention to safe food handling procedures
  • Frying
  • Cooking techniques
  • Knife skills
  • Sanitation
  • Supply restocking
  • Surface cleaning
  • Hospitality and service industry background
  • Food presentation
  • Kitchen equipment operation and maintenance
  • Sanitation practices
  • Grilling
  • Contamination prevention
  • Food waste reduction
  • Performance improvement
  • Food plating and presentation
  • Portion control
  • Food plating
  • Food handler certification
  • Hospitality service expertise
  • Order verification
  • Grilling expertise
  • Beautiful presentation of food
  • Sauce making
  • Ingredients measuring
  • Allergen awareness
  • Food spoilage prevention
  • Order delivery practices
  • Food costing
  • Problem-solving
  • Time management
  • Attention to detail
  • Team collaboration
  • Ingredient knowledge
  • Labor management
  • Health and safety compliance
  • Food storage
  • Staff training
  • Inventory management
  • Stock management
  • Temperature control
  • Cost control
  • Kitchen sanitation management
  • Quality assurance and control
  • Sauteing
  • ServSafe certified
  • Dish preparation
  • Food safety oversight
  • Health code adherence

Certification

FOOD HANDLERS CERTIFICATION, SERVESAFE

Timeline

COOK

MO RIVER PUB N POOL
08.2023 - Current

Parts Counter Sales Person

Joe Machens Nissan
04.2023 - Current

Administrative Assistant

BRIDGEWAY RCF
01.2021 - 05.2023

GED -

FULTON HIGH SCHOOL

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FELECIA TOMLIN