Summary
Overview
Work History
Education
Skills
Software System Skills
Timeline
Generic
Faylicia T. Kennell

Faylicia T. Kennell

Florissant,MO

Summary

To obtain a challenging position as a dedicated healthcare professional ready to excel in supervisory roles. Background includes managing teams to deliver exceptional patient care and ensuring compliance with healthcare standards. Known for collaborative spirit, reliability, and adaptability to shifting priorities. Key skills include team leadership, patient care management, and problem-solving.

Overview

6
6
years of professional experience

Work History

Throughput Technician East

Mercy Hospital
St Louis, Missouri
04.2024 - Current
  • Deployment of nursing staffing resources to facilitate cost effective coverage of staff for all shifts within multiple patient care areas in the East Community for over 4 hospitals
  • Placement of patients in an appropriate unit based on Physician order and identified criteria
  • Proactive analysis and identification of staffing issues with a focus on resolution
  • Facilitation of hospital throughput
  • Collection of data as directed
  • Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

L1MA Memory Care Supervisor

Arrow Senior Living
Town And Country, Missouri
08.2021 - 10.2024
  • Provide day to day supervision of 30 residents with Alzheimer's
  • Ensure the proper administration of medication
  • Maintain medication and medical carts and proper recordkeeping
  • Oversees care plans are being followed
  • Reviewing documentation for medical care and behaviors
  • Help with training of new team members assigned to memory care
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Research Resolution Supervisor

United HealthGroup
08.2019 - 07.2024
  • Responsible for answering/ researching technical and processor questions from members, Tier 1, and 2 agents
  • Handle all escalations courteously, politely, and professionally
  • Help team members with areas of opportunity to expand their knowledge of the business
  • Work with other business areas (billing, enrollment, reconciliation, claims and customer care)
  • Help to identify process gaps in process instructions and have them updated in Knowledge central

Education

CNA -

Healthcare Education
St Louis, MO
05.2025

Bachelor’s degree - business administration-Human Resource Management

AIU University
Chicago, IL
12.2014

Skills

  • Employee coaching
  • CPR
  • CPI
  • LIMA License
  • Decision-making
  • Time management
  • Patience
  • Communication
  • Staff development
  • Teamwork and collaboration

Software System Skills

  • Microsoft Office (Word, Excel, PowerPoint, and Teams)
  • Typing Speed: 45wpm
  • UKG
  • EHR
  • EPIC

Timeline

Throughput Technician East

Mercy Hospital
04.2024 - Current

L1MA Memory Care Supervisor

Arrow Senior Living
08.2021 - 10.2024

Research Resolution Supervisor

United HealthGroup
08.2019 - 07.2024

CNA -

Healthcare Education

Bachelor’s degree - business administration-Human Resource Management

AIU University

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Faylicia T. Kennell