Fa’timah Morris
Instacart
Saint Louis
9
years of professional experience
Seeking a position in a dynamic organization where I may advance my career and develop a solid skill set.
Work History
Retail Sales Associate
7 Months- Delivered exceptional customer service, resolving inquiries and enhancing guest satisfaction.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Assisted in inventory management, tracking stock levels and placing orders as needed.
- Trained new staff on operational procedures and customer service best practices.
- Collaborated with team members to streamline workflow during peak hours, improving service efficiency.
Delivery Driver
3 Years 3 Months- Utilizes Instacart's mobile application to fulfill orders
- Recommend substitutions and communicate with online customers.
- Deliver friendly and customer-centric support throughout the shopping, purchasing, and delivery process
Cashier
6 Months- Greeting customers
- Collecting payments
- Using scanning devices
- Answering to customer inquiries, accepting customer returns, and counting the money in the cash drawer.
Sales Representative
7 Months- Answer the phones to assist customers in a friendly, helpful, and prompt manner
- Prepare the Rental Agreement Folder with all required information
- Offer optional products to meet customer wants and needs
- Assist customers by effectively resolving all customer service issues
- Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience
Customer Service Representative
2 Years 9 Months- Managed over 100 inbound and outbound calls daily, addressing customer inquiries and resolving issues
- Processed returns, exchanges, and refunds efficiently, adhering to company policies.
- Assisted in training new hires, offering guidance on best practices and company protocols
Education
High School Diploma
Skills
Assisted customers with inquiries and resolved issues promptly. Supported team members in delivering quality service to clients. Provided frontline assistance to enhance customer satisfaction.
Applied analytical reasoning to evaluate complex problems and develop effective solutions.
Executed strategic problem-solving initiatives to enhance operational efficiency.
Assisted in sales processes by providing product information and support to customers. Collaborated with team members to meet sales goals and enhance customer satisfaction. Supported sales initiatives through effective communication and follow-up.
Demonstrated proficiency in various computer applications and software systems.
Assisted teams in prioritizing tasks to meet deadlines. Supported project schedules by organizing time management strategies. Aided in coordinating activities to enhance productivity.
Facilitated effective communication strategies to enhance team collaboration.
Timeline
Retail Sales Associate
Panera Bread
01.2026 - CurrentRead More
Delivery Driver
Instacart
05.2023 - CurrentRead More
Cashier
Crown BP Gas Station
02.2023 - 08.2023Read More
Sales Representative
Hertz
03.2022 - 10.2022Read More
Customer Service Representative
ABC Retailers
08.2017 - 05.2020Read More
Jennings High School
High School Diploma
Read More