Faith Prince
St. Louis
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unit Secretary
Barnes Jewish Hospital Emergency Department
05.2025 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Admissions Assistant
St Louis College of Health Careers
06.2024 - 04.2025
- Answer phones, called prospects and handled initial email contacts for applicants to Healthcare program
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes
- Assisted applicants with admissions packet and served as point of contact throughout admissions process
- Led tours of facility for potential clients and families to highlight features and benefits of membership
Secretary's Assistant
Enterprise Holdings
09.2022 - 07.2024
- Managed filing system, entered data and completed other clerical tasks
- Assisted coworkers and staff members with special tasks on daily basis
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
Technical Support Specialist
Spectrum
10.2021 - 08.2022
- Facilitating communication, assuring compliance, and processing work orders to provide high-level technical support
- Completing provisioning, device configuration, troubleshooting, and signal measurements
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly
- Resolved 65 technical support inquiries per day
Customer Service Representative
Carshield
11.2020 - 10.2021
- Assisting customers with general inquiries, making payments, and questions regarding claims
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Responded to customer requests for products, services, and company information
Record Management Specialist
New Jersey Motor Vehicles Commission
11.2017 - 06.2020
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process
- Helping and assisting customers with how to comply with new jersey motor vehicles suspensions or restorations & educate drivers on how to continue to be safe with their motor vehicles
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation
Admissions Advisor
New Jersey higher education
06.2015 - 11.2017
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process
- Increased visibility of program offerings by representing our institution at various education conferences and events
- Worked with financial aid office to verify students' applications and payments
Education
Bachelor of Science - Health Administration
UNIVERSITY of PHOENIX
Phoenix, AZ03.2029
Skills
- Office administration
- Sales experience
- Multitasking and time management
- Microsoft office
- Academic advising
- Customer service
Certification
Driver's License, 2021-10-01, 2027-01-01
PERSONAL INFORMATION
Authorized to Work: US for any employer
Timeline
Unit Secretary
Barnes Jewish Hospital Emergency Department
05.2025 - Current
Admissions Assistant
St Louis College of Health Careers
06.2024 - 04.2025
Secretary's Assistant
Enterprise Holdings
09.2022 - 07.2024
Technical Support Specialist
Spectrum
10.2021 - 08.2022
Customer Service Representative
Carshield
11.2020 - 10.2021
Record Management Specialist
New Jersey Motor Vehicles Commission
11.2017 - 06.2020
Admissions Advisor
New Jersey higher education
06.2015 - 11.2017
Bachelor of Science - Health Administration
UNIVERSITY of PHOENIX
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