Faith Prince
St. Louis
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admissions Assistant
St Louis College of Health Careers
07.2024 - Current
- Answered phones, called prospects and handled initial email contacts for applicants to Healthcare program.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
Administrative Assistant
Enterprise Holdings
09.2022 - 07.2024
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Service Ambassador / Client Advisor
Neiman Marcus
07.2022 - 03.2023
- Ensures all clients are greeted and welcomed warmly in a timely manner, acting as a personal host, and joining the client's in-store journey
- Engages clients authentically, encouraging conversation
- Discovers the purpose of the client's visit and determines the best next step to ensure a seamless experience
- Consistently champions the selling ceremony ensuring every client receives a high-touch, in-store experience
Technical Support Specialist
Spectrum
10.2021 - 08.2022
- Facilitating communication, assuring compliance, and processing work orders to provide high-level technical support.
- Completing provisioning, device configuration, troubleshooting, and signal measurements.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
Customer Service Representative
Carshield
11.2020 - 10.2021
- Assisting customers with general inquiries, making payments, and questions regarding claims.
- Maintaining current knowledge of products and services offered.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Record Management Specialist
New Jersey Motor Vehicles Commission
11.2017 - 06.2020
- Effectively advising drivers of compliance & safety regulations.
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Helping and assisting customers with how to comply with new jersey motor vehicles suspensions or restorations & educate drivers on how to continue to be safe with their motor vehicles.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
Admissions Advisor
New Jersey higher education
06.2015 - 11.2017
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
- Increased visibility of program offerings by representing our institution at various education conferences and events.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Served as a positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs and services offered.
- Streamlined the application process for prospective students, resulting in increased enrollment numbers.
- Maintained accurate records of all applicant information, ensuring efficient communication between various departments within the institution.
Education
Bachelor of Science in Health Administration
UNIVERSITY of PHOENIX
Phoenix, AZ03-2029
Skills
- Office administration
- Microsoft office
- Sales experience
- Academic advising
- Multitasking and time management
- Customer service
Certification
Driver's License, 10/21, 01/27
Willing To Relocate
Phoenix, AZ
Personal Information
Authorized To Work: US for any employer
Timeline
Admissions Assistant
St Louis College of Health Careers
07.2024 - Current
Administrative Assistant
Enterprise Holdings
09.2022 - 07.2024
Service Ambassador / Client Advisor
Neiman Marcus
07.2022 - 03.2023
Technical Support Specialist
Spectrum
10.2021 - 08.2022
Customer Service Representative
Carshield
11.2020 - 10.2021
Record Management Specialist
New Jersey Motor Vehicles Commission
11.2017 - 06.2020
Admissions Advisor
New Jersey higher education
06.2015 - 11.2017
Bachelor of Science in Health Administration
UNIVERSITY of PHOENIX
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