Faith Miller
Excelsior Springs,Mo
Summary
Proven Manager at Sonic DriveIn, I enhanced customer satisfaction by over 20% through innovative service protocols and effective staff training. Skilled in conflict resolution and team leadership, I excel in creating productive environments and fostering positive customer relations. My adaptability and commitment to excellence drive continuous improvement and team success.
As well as working one on one with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
As a Multi-tasking Manager well-known for creating positive workplace culture and an efficient fast paced environment, i truly believe my skills can help move the company forward if given proper training and insight.
Overview
8
8
years of professional experience
Work History
Manager
Sonic DriveIn
02.2020 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Crew Member
Burger King
08.2017 - 05.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Excelsior Springs Highschool
Excelsior Springs, MO08-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Goal setting
- Relationship building
- Cross-functional teamwork
- Policy implementation
- Conflict resolution
- Safety procedures
- Employee onboarding
- Regulatory compliance
- Positive attitude
- Adaptability and flexibility
- Effective communication
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
Timeline
Manager
Sonic DriveIn
02.2020 - 02.2025
Crew Member
Burger King
08.2017 - 05.2020
High School Diploma -
Excelsior Springs Highschool
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