Fahad Alameri
Saint Louis
Summary
At Joey Bs Food and Drink, I excelled in high-pressure environments, demonstrating exceptional time management and customer service skills. My proactive approach led to significant improvements in order accuracy and customer satisfaction. Trained in safe food handling and fluent in multiple languages, I effectively enhanced dining experiences and streamlined kitchen communication.
Overview
3
3
years of professional experience
Work History
Food Runner, Expo, and Curpside
Joey Bs Food and Drink
189 Concord Plaza Shopping Center, St. Louis, MO
08.2022 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Expeditor
Joey Bs Food and Drink
189 Concord Plaza Shopping Center, St. Louis, MO
08.2022 - Current
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Addressed supply problems and developed creative solutions to prevent delays.
- Reduced inventory discrepancies by maintaining accurate records of materials and supplies.
- Collaborated with suppliers for timely delivery, minimizing production delays.
- Assisted in reducing lead times by coordinating with production teams on material requirements and schedules.
- Streamlined order processing by implementing efficient scheduling and tracking systems.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
- Trained new expeditors and food runners according to company policies and standards.
- Participated in continuous improvement initiatives, suggesting new strategies for improving overall operations.
- Optimized warehouse organization, ensuring easy access to materials for expedited order processing.
Food Curpside
Joey Bs Food and Drink
189 Concord Plaza Shopping Center, St. Louis, MO
08.2022 - Current
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers'' orders.
- Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
Education
Oakville St High School
Saint Louis MoSkills
- Strong work ethic
- Time management
- Quick learner
- Teamwork and collaboration
- Customer service
- Strong teamwork
- Effective multitasking
- Sense of urgency
- Problem-solving
- Flexible schedule
- Cash handling
- Bussing tables
- Restaurant etiquette
- Cleaning and sanitizing
- Safe food handling
- Hospitality service expertise
- Cleanliness
- Anticipating customer needs
- Relationship building
- Meal delivery
- Server support
- Supply restocking
- Memory retention
- Menu memorization
- Heavy lifting
- Safety awareness
Timeline
Food Runner, Expo, and Curpside
Joey Bs Food and Drink
08.2022 - Current
Expeditor
Joey Bs Food and Drink
08.2022 - Current
Food Curpside
Joey Bs Food and Drink
08.2022 - Current
Oakville St High School