Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
Fabrice Barbe

Fabrice Barbe

Moka

Summary

General Manager with extensive experience at Food de toi ltée, specializing in budget management and customer relations. Proven ability to build high-performing teams and optimize operational efficiency, leading to increased customer satisfaction. Skilled in strategic planning and staff development, contributing to substantial business growth through effective leadership and communication.

Overview

22
22
years of professional experience

Work History

General Manager

Food de toi ltée
Moka
09.2024 - Current
  • Directed comprehensive daily business operations, integrating budgeting, staffing, scheduling, inventory management, customer service, and sales.
  • Selected, coached, and engaged employees to accomplish key performance indicators.
  • Facilitated regular meetings with senior management team to evaluate progress against established objectives.
  • Managed employee discipline through issuance of verbal and written warnings.
  • Projected customer demand to establish pricing and credit terms for goods and services.
  • Identified, evaluated, and secured talent for open positions.
  • Leveraged exceptional verbal skills to engage customers in conversation and accurately ascertain needs and requirements.
  • Facilitated recruitment process through interviewing potential candidates for open positions.
  • Led management and supervisory teams to facilitate efficient operations.
  • Instructed employees regarding duties, policies, and procedures.
  • Cultivated positive work environment by designing team building activities that enhanced collaboration across departments.
  • Developed and upheld strategic connections with clients.
  • Cultivated and sustained loyal, long-term customer relationships through strategic account management.
  • Facilitated exceptional client experiences by actively guiding associates and managers.
  • Evaluated monthly sales to compile reports for business development initiatives.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.

Customer Service Manager

Lottotech
Ebene
07.2022 - 09.2024
  • Assigned work and monitored performance of project personnel.
  • Executed comprehensive opening, closing, and shift change functions to uphold operational standards daily.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Facilitated exceptional customer service to maintain high levels of customer satisfaction.
  • Coordinated with marketing, sales, IT to facilitate efficient execution of customer service operations.
  • Facilitated leadership, insight, and mentoring for newly hired employees, equipping them with knowledge of diverse company programs.
  • Addressed employee disputes, and promoted constructive resolutions.
  • Proposed or approved modifications to project plans.

Sales Representative

Lottotech
Ebene
01.2014 - 07.2022
  • Performed market analysis to pinpoint sales potential and analyze customer requirements.
  • Oversaw inventory levels by sourcing adequate stock for each account.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Produced sales documents, finalized deals and filed records.
  • Replenished and arranged items to maintain appearance.
  • Acted as models for promotional campaigns, creative projects, and product displays.

Retail Sales Executive

Linxia
Port Louis
01.2011 - 01.2013
  • Launched special promotions to enhance sales volumes during peak periods.
  • Generated in-depth reports analyzing sales performance, inventory levels, and customer feedback for upper management.
  • Engaged customers to deliver assistance and gather feedback for operational optimization.
  • Compiled reports on daily, weekly, and monthly sales activities for management analysis.
  • Tracked team sales objectives and mitigated shortcomings

Sales Representative

Archemics Ltd (Henkel)
Riche Terre
01.2007 - 12.2010
  • Collaborated effectively with diverse team members to achieve goals and resolve issues related to products and services.
  • Honored by management for exemplary contributions to customer service excellence.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated efficiently within team environments to enhance workplace productivity.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Enhanced and preserved databases containing current information.
  • Provided forward-thinking solutions and insights to advance team performance and achievements.

Telesales Executive

Parabole Maurice
Quatre-Bornes
01.2003 - 12.2007
  • Handled inbound calls, chats, and emails to optimize customer service
  • Fortified customer loyalty by providing varied discount opportunities.
  • Conducted prompt responses to emailed and web-submitted customer inquiries adhering to standard timelines
  • Promoted available products and services to customers during service, account management and order calls.
  • Maintained records of customer interactions and transactions, meticulously documenting details of inquiries.
  • Elevated customer satisfaction ratings through efficient response to questions, strategic solution suggestions, and rapid issue resolution.

Education

Bachelor of Arts - Business Administration

Supershine University
Phoenix
12-2023

Some College (No Degree) - High School Certificate

Adventist College
Phoenix

Skills

  • Customer prospecting
  • Budget management
  • Communication skills
  • Emergency response
  • Marketing management
  • Active listening
  • Customer relations
  • Task delegation
  • Corporate governance
  • Staff development
  • Business planning

Languages

French
First Language
English
Advanced (C1)
C1

Affiliations

  • Singer
  • Musician
  • Social worker

Timeline

General Manager

Food de toi ltée
09.2024 - Current

Customer Service Manager

Lottotech
07.2022 - 09.2024

Sales Representative

Lottotech
01.2014 - 07.2022

Retail Sales Executive

Linxia
01.2011 - 01.2013

Sales Representative

Archemics Ltd (Henkel)
01.2007 - 12.2010

Telesales Executive

Parabole Maurice
01.2003 - 12.2007

Bachelor of Arts - Business Administration

Supershine University

Some College (No Degree) - High School Certificate

Adventist College

Similar Profiles

  • Alpha Mamadou Diallo

    Alpha Mamadou DialloAlpha Mamadou Diallo

    Day Laborer at L’Association Coopérative Des Pêcheurs De L’Île LtéeDay Laborer at L’Association Coopérative Des Pêcheurs De L’Île Ltée

  • Santosh Kaleeah

    Santosh KaleeahSantosh Kaleeah

    IT Support Officer at Compagnie Mauricienne de Textile Ltée: CMTIT Support Officer at Compagnie Mauricienne de Textile Ltée: CMT

  • Brian Duguay

    Brian DuguayBrian Duguay

    Gas Station Clerk/Cashier at IGA La Coopérative De Tracadie LtéeGas Station Clerk/Cashier at IGA La Coopérative De Tracadie Ltée

  • Rovillen Pergun

    Rovillen PergunRovillen Pergun

    Primary School Educator(Non-core Subject,Holistic) at Ministry Of Education, Science And TechnologyPrimary School Educator(Non-core Subject,Holistic) at Ministry Of Education, Science And Technology

  • ANNE VALERIE MC INTYRE

    ANNE VALERIE MC INTYREANNE VALERIE MC INTYRE

    Personal Assistant & HR Officer at JMU LtdPersonal Assistant & HR Officer at JMU Ltd

CREATE PROFILE
Fabrice Barbe