Michelle Hill
O'Fallon
Summary
I am very passionate about the patient care experience, workflow efficiency, and creating a positive work culture that promotes professional growth.
Overview
11
11
years of professional experience
Work History
Practice Manager of Operations
Dr.Jim Burchett-My Child's Dentist
01.2022 - Current
- Increased production by 33% while maintaining collections goal of over 90%
- Analyzed each area of the patient experience to maximize doctor time, decrease waiting times, and decrease costs
- Ensured compliance with industry regulations through regular audits, risk assessments, and corrective action plans.
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
- Developed strategic partnerships with vendors to secure competitive pricing on supplies and services.
- Led team meetings which led to increase morale, communication, and team productivity
Practice Manager
Homer Sedighi DMD
08.2020 - 12.2021
- Developed new billing systems and reduced patient A/R over 90 days by 12%
- Modified different processes within the billing cycle that reduced outgoing costs by 48%
- Assisted the doctor in daily meetings with all team members to promote unity and effective communication
- Created new systems to allow more efficiency with patient check in and check out
Front Desk Coordinator and Surgery Scheduler
St. Louis Pediatric Dentistry
04.2015 - 10.2017
- Delivered expert administrative support each day, including processing all of the paperwork, appointment requests, and payments between three different offices
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions
- Greeted guests and engaged in pleasant conversations while managing check-in process accurately
- Provided assistance to patients and families pertaining to dental insurance benefits and scheduling
- Delivered consults in regards to dental treatment plans with patients and their families, discussing the options to fit their needs
- Established Unscheduled Downtime Procedures for office.
Registrar and Surgery Scheduler
SSM Health
08.2013 - 04.2015
- Implemented a system to reduce the collection ratio by collecting and advising patients of their financial responsibility at the time of visit
- Trained our team of four registrars to reduce the amount of claims errors
- Verified paperwork accuracy and checked for completion prior to processing for six different specialties
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery
- Communicated with patients on phone and in person to enter and update medical history in database
- Verified insurance coverage and benefits and communicated directly with patient and physician for timely scheduling of clinic appointment and surgery procedure.
Education
Bachelor's of Health Care Management -
Maryville University of Saint Louis
St. Louis, MO05.2020
Associate of Arts -
Saint Charles Community College
St. Charles, MO01.2018
Skills
- Active Listening
- Adaptability
- Decision Making
- Multi-Tasking
- Customer Service
- Team Work
Timeline
Practice Manager of Operations
Dr.Jim Burchett-My Child's Dentist
01.2022 - Current
Practice Manager
Homer Sedighi DMD
08.2020 - 12.2021
Front Desk Coordinator and Surgery Scheduler
St. Louis Pediatric Dentistry
04.2015 - 10.2017
Registrar and Surgery Scheduler
SSM Health
08.2013 - 04.2015
Bachelor's of Health Care Management -
Maryville University of Saint Louis
Associate of Arts -
Saint Charles Community College
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