Jocelyn Ezell
Springfield
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and learning opportunities.
Overview
7
7
years of professional experience
Work History
Special Needs Child Caregiver
SDS
08.2025 - Current
- Collaborated with parents and professionals to ensure consistency in care approaches and techniques.
- Maintained accurate documentation of children's progress and behavior for assessment purposes.
- Implemented behavior modification techniques tailored to individual children's needs, resulting in reduced disruptive behaviors.
- Assisted special needs students with daily tasks, fostering independence and self-confidence.
- Developed individualized care plans to address specific needs of children with disabilities.
- Monitored children's activities to verify safety and wellbeing.
Sales Associate & Inventory Specialist
Victoria’s Secret & Co.
02.2024 - Current
- Delivered exceptional customer service, enhancing shopper experience and fostering brand loyalty.
- Executed visual merchandising strategies to maximize product visibility and attract customer interest.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Maintained knowledge of current promotions and product features to effectively address customer inquiries.
- Trained new associates on sales techniques and store policies, contributing to a cohesive team environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Crew Trainer
McDonald’s Co.
08.2022 - 01.2024
- Trained new crew members on operational procedures and customer service standards.
- Ensured adherence to food safety protocols during all shifts.
- Assisted management in inventory control and stock replenishment processes.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Operations Assistant
417 Cosmetics
06.2019 - 02.2020
- Organized and maintained digital and physical filing systems for efficient access to documents
- Implemented standardized procedures for document categorization, improving retrieval speed
- Reviewed and updated existing files to ensure compliance with organizational standards
- Assisted in archiving obsolete files, optimizing storage space and resource allocation
- Enhanced office productivity by creating an easily navigable digital filing system.
Education
High School Diploma -
Glendale High School
Springfield, MO2024
Skills
- Emotional regulation support
- Social skills development
- Feeding assistance
- Non-verbal communication
- Routine development
- Personal hygiene support
- Time management abilities
- Adaptability
- Interpersonal skills
- Task prioritization
- Organizational skills
- Effective communication
Timeline
Special Needs Child Caregiver
SDS
08.2025 - Current
Sales Associate & Inventory Specialist
Victoria’s Secret & Co.
02.2024 - Current
Crew Trainer
McDonald’s Co.
08.2022 - 01.2024
Operations Assistant
417 Cosmetics
06.2019 - 02.2020
High School Diploma -
Glendale High School