Everett (Lee) Larned

-Managed a portfolio of commercial clients including food service, healthcare, hospitality, and industrial facilities.

-Conduct regular inspections, identify pest risks, and develop tailored IPM programs that meet client and regulatory standards.

-Serve as the primary point of contact for client concerns, compliance audits, and service performance reviews.

-Prospect new business to grow company footprint

• Educated clients on proactive measures they can take to prevent future infestations, leading to decreased recurrence rates.
• Assisted sales team in securing new business through expert knowledge of industry trends and best practices for commercial pest control applications.
• Contributed to company-wide goal achievement by meeting or exceeding performance targets in areas such as job completion rate, customer satisfaction, and safety compliance metrics.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.

• Applied pesticides to inside and outside of structures utilizing company protocols.
• Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
• Educated and advised customers on preventive measures to reduce pest infestations.
• Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.