Evan Wilkerson
Jefferson City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Regulatory Auditor (Assistant)
Missouri Department of Revenue
Jefferson City, MO
02.2023 - Current
- Supported senior auditors in analyzing financial data and identifying discrepancies or irregularities.
- Engaged in continuous learning about auditing standards and best practices to enhance skill set.
- Trained employee(s) in primary & secondary job functions. (NAICS, VDA, RP/GP functions, DP110)
- Created procedures and reference materials for primary & secondary job functions.
- Assists employee(s) on a daily basis with primary & secondary job functions.
- Special Projects: Delinquent Audit Payment Report, H2H/SOC Return Mail, Monthly Audit Transmittals.
Customer Service Representative
Missouri Department of Revenue
Jefferson City, MO
02.2022 - 02.2023
- Resolved customer inquiries effectively, enhancing overall satisfaction and service quality.
- Collaborated with team members to streamline communication and improve workflow efficiency.
- Managed sensitive customer data securely while maintaining confidentiality standards.
- Participated in training sessions to enhance product knowledge and service delivery skills.
- Individual Income Tax Statute Team - 2022
- Head of Household/Qualifying Widow(er) credit tester.
- Trained or assisted in the training of other employees in specific job functions.
Education
High School Diploma -
Jefferson City High School
Jefferson City, MONo Degree - Electrical Engineering
Missouri University of Science And Technology
Rolla, MONo Degree - Accounting
Lincoln University
Jefferson City, MOSkills
- Data analytics
- Attention to detail
- Team collaboration
- Employee training
- Critical thinking and analysis
Certification
Lean Six Sigma Yellow Belt - 4/30/2024
Core Curriculum Courses - 6/22/2022
Learning to Lead Green Belt - 6/14/2023
Show Me Excellence White & Yellow Belt - 2/21/2023
Timeline
Regulatory Auditor (Assistant)
Missouri Department of Revenue
02.2023 - Current
Customer Service Representative
Missouri Department of Revenue
02.2022 - 02.2023
High School Diploma -
Jefferson City High School
No Degree - Electrical Engineering
Missouri University of Science And Technology
No Degree - Accounting
Lincoln University