Eula Peoples
Rolla
Summary
Resourceful and detail-oriented dental assistant/receptionist with 5 years of experience in the healthcare industry, specializing in patient care and administrative support. Proficient in managing patient records, scheduling appointments, and providing exceptional customer service. Demonstrated ability to educate patients on oral hygiene and ensure a welcoming environment, contributing to overall patient satisfaction and office efficiency.
Overview
8
8
years of professional experience
Work History
Dental Assistant/Receptionist
Four Rivers Community Health Center
Rolla
04.2022 - Current
- Assisted dentist in providing chairside support during dental procedures, ensuring patient comfort and safety
- Prepared treatment rooms by sterilizing instruments and setting up necessary equipment
- Took accurate digital X-rays and developed film as needed for diagnostic purposes
- Educated patients on proper oral hygiene techniques and provided post-treatment care instructions
- Performed preliminary examinations, including taking vital signs and updating medical history records
- Scheduled appointments, managed patient records, and handled billing inquiries using electronic health record systems
- Provided administrative support to the dental office by answering phone calls, managing correspondence, and filing documents
Loan Specialist
Sun Loan Company
Springfield
04.2019 - 08.2020
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings
- Developed strong relationships with key clients through regular communication and personalized support
Cashier/Customer Service
Wildwood Casino
Cripple Creek
01.2017 - 06.2018
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
Education
High school diploma -
Central high school
Springfield, MO05.2016
Skills
- Phone etiquette
- Microsoft Office
- Front desk
- Customer service
- Medical terminology
- Medical office experience
- Dental office experience
- Typing
- Computer skills
- Organizational skills
- Time management
- Dental receptionist
- Digital X-ray imaging
- Infection control
- Patient education
- Electronic health records
- Appointment scheduling
- Conflict resolution
- Communication skills
- Attention to detail
- Team collaboration
- Record keeping
- Patient counseling
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Dental Assistant/Receptionist
Four Rivers Community Health Center
04.2022 - Current
Loan Specialist
Sun Loan Company
04.2019 - 08.2020
Cashier/Customer Service
Wildwood Casino
01.2017 - 06.2018
High school diploma -
Central high school