Ethnan Perrenoud
Wentzville
Summary
Service-oriented Production Coordinator and Christian Ministries student with a deep-seated passion for leveraging technology to enhance human connection. Proven track record of transforming customer sentiment (increasing connection scores from 72% to 97%) and stewarding complex multi-team ecosystems within the local church. User of Planning Center and ChurchTrac products within the local church who combines operational discipline with a heart for the Kingdom to foster healthy, engaged online communities.
Overview
3
3
years of professional experience
Work History
Service Production Coordinator
Crossroads: A United Pentecostal Church
05.2025 - Current
- Team Orchestration: Coordinate 5 cross-functional volunteer-led teams (5–12 volunteers in each team) to execute high-impact Sunday services, managing a total pool of 20+ active participants weekly.
- Orginizational Stewardship: Previously utilized PCO Services and now ChurchTrac to manage schedules, volunteer communication, and production workflows, ensuring all organizational needs are met with excellence.
- Conflict Resolution: Act as the primary point of contact for ministry leaders, resolving logistical bottlenecks and ensuring a unified vision across diverse volunteer groups.
Shift Supervisor
Starbucks
08.2024 - Current
- Metric Transformation: Spearheaded a "Human Connection" initiative that raised store Customer Connection scores from 72% to a sustained 97%—demonstrating an ability to improve brand sentiment through intentional engagement.
- Operational Leadership: Manage floor deployment, inventory integrity, and efficiency metrics in a high-volume environment, balancing technical speed with authentic hospitality.
- De-escalation: Lead shifts with a focus on "Customer Impact," resolving complex service issues with professional empathy and poise.
Sales & Customer Success Representative
FM Payments
01.2023 - 08.2023
- Client Stewardship: Managed the full customer lifecycle from onboarding through continued success, maintaining a 90% client retention rate through proactive relationship management.
- Performance Excellence: Consistently outperformed peers by 10% in sales volume by identifying specific client needs and offering tailored, value-based solutions.
- Cross-Functional Feedback: Served as the primary liaison between customers and the production team to escalate feature requests and user sentiment trends.
Education
Bachelor of Arts - Christian Ministries
Urshan Univsersity
Wentzville, MO05-2027
Skills
- Community platform management
- Service planning and coordination
- Communication tools (Slack and Zoom)
- Process documentation
- Volunteer engagement
- Conflict resolution strategies
- Customer relationship management
- Production oversight
- Analytical reporting
Timeline
Service Production Coordinator
Crossroads: A United Pentecostal Church
05.2025 - Current
Shift Supervisor
Starbucks
08.2024 - Current
Sales & Customer Success Representative
FM Payments
01.2023 - 08.2023
Bachelor of Arts - Christian Ministries
Urshan Univsersity