Ethan Hicks
Branson
Summary
Dynamic leader with proven expertise in fostering a healthy team environment and achieving high customer satisfaction. Skilled in coaching, with a keen focus on empowering employees and optimizing organizational efficiency.
Business oriented by maintaining Cost of Sale, having less variances, and bringing more money to the overall bottom line.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Senior Team Lead
Silver Dollar City
05.2017 - Current
- Provided leadership in resolving customer issues quickly and efficiently while maintaining a high level of customer satisfaction.
- Led and motivated team of employees, achieving goals through collaborative efforts.
- Provided ongoing coaching and feedback, empowering team members to excel and reach full potential through performance review.
- Operated multiple million dollar shops which included a variety of kitchen and production equipment.
- Maintaining key factors of shop operation including scheduling and ordering.
- Successfully lead the integration of Simphony and Mobile Ordering through trial processes with my shop being at the forefront.
Off Season Winter Production
Silver Dollar City
01.2023 - 01.2025
- Adapted quickly to company applications and processes by learning Microsoft Excel, Crunchtime, and Inventory Control to help further assist job functions.
- Provided assistance with administrative functions as requested.
- Help organize a well documented manifest on all Lane3000 machines.
- Total overhaul of all register books to include updated information of procedures and prices of mugs.
- Constructed Prep and POS recipes to be used company wide.
- Designated as team captain of multiple team leads to oversee production for HFE Properties.
Education
Associate in Arts (A.A.) - Business
Ozark Technical Community College
05.2022
Skills
- Analytical Thinking
- Decision Making
- Problem Solving
- Effective Communication
- Coaching and Mentoring
- Organizational Skills
- Time Management
- Process Improvement
Certification
- ServSafe Manager
- Servsafe Instructor/Proctor
- Servsafe Allergen
Timeline
Off Season Winter Production
Silver Dollar City
01.2023 - 01.2025
Food Senior Team Lead
Silver Dollar City
05.2017 - Current
Associate in Arts (A.A.) - Business
Ozark Technical Community College
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