Ethan Caldwell
Villa Ridge
Summary
Dynamic Operations Manager with a proven track record at Family Foods and Concessions LLC, excelling in team leadership and operations management. Enhanced customer satisfaction and safety protocols, while adeptly managing costs and staff training. Skilled in conflict resolution and logistics, achieving significant operational efficiencies.
Overview
6
6
years of professional experience
Work History
Operations Manager
Family Foods and Concessions LLC
07.2019 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Oversaw vehicle and equipment maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
Associate of Applied Science - Aviation Maintenance
State Technical College of Missouri
Linn05-2026
High School Diploma -
Pacific High School
Pacific, MO05-2022
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Operations oversight
- Management
- Logistics management
- Incidents management
- Vendor sourcing
Accomplishments
Successfully completed my Eagle Scout rank in the Boy Scouts of America. I now take an active adult leader position in my scout troop.
Timeline
Operations Manager
Family Foods and Concessions LLC
07.2019 - Current
Associate of Applied Science - Aviation Maintenance
State Technical College of Missouri
High School Diploma -
Pacific High School
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