Esther Holmes
Hazelwood
Summary
Dynamic and results-driven professional with a proven track record at Lush Handmade Cosmetics, excelling in customer service and team motivation. Expert in merchandising and display, I consistently exceeded sales goals while fostering strong relationships with customers and training staff to enhance performance and satisfaction.
Overview
3
3
years of professional experience
Work History
Floor Lead
Lush Handmade Cosmetics
Des Pere
03.2024 - Current
- Responsible for training and supervising staff on the floor.
- Answered store and merchandise questions and led customers to wanted items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Shared product knowledge with customers while making personal recommendations.
- Drove sales by consistently demonstrating exceptional selling skills and motivating team to meet store goals and priorities.
- Coordinated and allocated equipment, supplies and staff for events.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Tracked seasonal sales performance to identify areas of improvement or growth opportunities.
- Prepared merchandise for purchase.
- Implemented goal setting strategies both short-term and long-term throughout the season.
Assistant Manager
Bathhouse Soapery and Caldarium
Saint Charler
11.2021 - 03.2024
- Developed and implemented quality assurance procedures to ensure high levels of customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Handled many customers daily and processed transactions, deposits, and withdrawals.
- Managed customer expectations throughout the entire process from initial contact through completion of sales.
- Assisted in preparing project plans for upcoming demonstration events.
- Provided guidance and mentoring to staff members.
- Maintained accurate inventory records and ensured accuracy of data entry.
Education
High School Diploma -
Duchesne High School
Saint Charles, ID05-2022
Skills
- Customer service
- Attention to detail
- Adaptability and flexibility
- Interpersonal communication
- Creative thinking
- Time management
- Exceeding customer expectations
- Decision-making
- Merchandising and display
- Multitasking Abilities
- Relationship building
- Order fulfillment
- Team motivation
- Employee training
- Customer relationship management
Timeline
Floor Lead
Lush Handmade Cosmetics
03.2024 - Current
Assistant Manager
Bathhouse Soapery and Caldarium
11.2021 - 03.2024
High School Diploma -
Duchesne High School
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