Ester Chou Weng Lam
Macao
Summary
Experienced luxury retail professional with a strong background in customer service, including roles as a boutique service host at Chanel and a customer service officer at HSBC. Demonstrated success in delivering exceptional client experiences and resolving inquiries in high-pressure environments. Skilled in building strong relationships and enhancing customer satisfaction through dedicated service.
Overview
8
8
years of professional experience
Work History
Boutique Service Host
Chanel
03.2024 - 04.2025
- Provide exceptional service to clients, greeting them warmly as they enter the store.
- Maintain an in-depth knowledge of Chanel products, including fashion items, ready-to-wear, and jewelry, to assist customers effectively.
- Assist in the sales process by guiding clients through their shopping experience, offering recommendations, and upselling when appropriate.
- Support inventory control efforts, including restocking merchandise and assisting with stocktaking activities.
Counter Service Officer
HSBC Macao
11.2023 - 02.2024
- Handled customer complaints about company operations, services, and policies with knowledgeable and professional responses.
- Operated register for cash, check, and credit card transactions, maintaining accuracy.
- Updated databases with new and modified customer data.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Piano Teacher
Centro De Piano Macao
01.2017 - 11.2023
- Developed music theory curriculum based on student's learning objectives.
- Demonstrated proper technique for playing the piano.
- Instructed many piano students, preparing children for school performances, auditions, and showcases.
Summer Intern at Operational Support Department
BNU Macao
07.2023 - 08.2023
- Learn the daily operations of the bank, gathering and analyzing data.
- Maintained books including bank statements, transactions, and all receipts.
- Handled all the cheque, transferment, and provided administrative support.
Secretary
AIA GROUP LIMITED
01.2023 - 06.2023
- Collected and analysis for the investment program, scheduled plan for clients.
- Performed a variety of administrative duties, including answering phones, taking and delivering messages, writing memos, making copies, faxing documents, and greeting clients
Education
Bachelor of Business Administration - Global Business Management
University of Macau
Macau05-2022
Commerce Class - English Section
Chan Sui Ki Perpetual Help College
MacauSkills
- Language fluency: English, Cantonese, Mandarin
- Customer service and support
- Cash handling and transactions
- Client relationship management
- Effective communication
- Microsoft Office suite proficiency
- Sales assistance
- Team collaboration
Awards Honours
- Special Scholarship of Macau Foundation Fund, 08/01/16 - 07/31/20, Scholarship for Undergraduate
- LCCI Level 3 Certificate in Accounting, Merit
- IELTS, Score 7
Extracurricular Achievements
- Minister of Public Relations, Marketing Society in University of Macau, Designed and organized events, facilitated the interest of students on Marketing., Communicated with external organizations e.g. sponsors, university and potential collaborators.
- Student Mentor, The Peer Support Programme, University of Macau, Designed and established the constitution for the society, organized events., Provide engagement, transition and academic support to students.
Timeline
Boutique Service Host
Chanel
03.2024 - 04.2025
Counter Service Officer
HSBC Macao
11.2023 - 02.2024
Summer Intern at Operational Support Department
BNU Macao
07.2023 - 08.2023
Secretary
AIA GROUP LIMITED
01.2023 - 06.2023
Piano Teacher
Centro De Piano Macao
01.2017 - 11.2023
Bachelor of Business Administration - Global Business Management
University of Macau
Commerce Class - English Section
Chan Sui Ki Perpetual Help College
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