Esteban Pliego
Kansas City
Summary
Experienced owner/operator known for strong negotiation and inventory management skills. Proven ability to enhance team collaboration and operational efficiency, ensuring high levels of customer satisfaction and repeat business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner/Operator
El Mayor Mexican Restaurant
Saint Louis, MO
05.2021 - Current
- Developed and implemented operational procedures to enhance restaurant efficiency.
- Managed staffing schedules, ensuring optimal coverage during peak hours.
- Oversaw inventory management, reducing waste through effective purchasing strategies.
- Trained and mentored staff on customer service best practices and food safety standards.
- Fostered a positive work environment, enhancing team collaboration and morale.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Apparatus Specialist
Sentinel Emergency Solutions
Saint Louis, MO
08.2025 - 06.2026
- Assisted fire districts and stations with the building of their future trucks
- Delivered demonstrations of Rosenbauer vehicles to my territories stations
- Kept relationships with fire personnel in charge of ordering
Sales Representative
Bommarito Buick Gmc West County
Ellisville, MO
10.2017 - 04.2021
- Developed strong customer relationships, enhancing client retention and satisfaction.
- Conducted product demonstrations, effectively showcasing vehicle features and benefits.
- Collaborated with team members to optimize sales strategies and improve performance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new sales staff on product knowledge and sales techniques, boosting team effectiveness.
- Implemented follow-up procedures, ensuring consistent communication with prospective buyers.
Education
High School Diploma -
Northwest High School
Cedar Hill, MOSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Negotiation
- Inventory management
- Relationship management
- Human resources
- Operational reporting
- Client relationship management
Accomplishments
- Maintained high level of satisfaction through online reviews
- Won Neighborhood app award for Best Newcomer
- Won Best Renovation award through Chamber of Commerce
- Maintained Mark of Excellence while selling for General Motors
Certification
Licensed CDL Class B
Languages
Spanish
Professional Working
Timeline
Apparatus Specialist
Sentinel Emergency Solutions
08.2025 - 06.2026
Owner/Operator
El Mayor Mexican Restaurant
05.2021 - Current
Sales Representative
Bommarito Buick Gmc West County
10.2017 - 04.2021
High School Diploma -
Northwest High School