Summary
Overview
Work History
Education
Skills
Timeline
Generic

Essence Knight

Springfield,CA

Summary

Dynamic customer service professional with a proven track record at Essilor of America, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I improved first-call resolution rates at Wells Fargo, ensuring customer satisfaction through effective problem-solving and data entry expertise.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Essilor of America
08.2024 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Support Specialist

Wells Fargo
03.2021 - 07.2023
  • Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
  • Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Collaborated with team members to ensure consistent quality in customer interactions.

Education

High School Diploma -

Insight School Of Sacramento
Sacramento, CA
02-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Essilor of America
08.2024 - 08.2025

Customer Service Support Specialist

Wells Fargo
03.2021 - 07.2023

High School Diploma -

Insight School Of Sacramento

Similar Profiles

CREATE PROFILE
Essence Knight